IT Support Engineer

Integrity Technology Solutions; Bloomington (IL); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Hybrid work schedule

Medical Insurance

Vision Insurance

401(k) Retirement Plan

Job summary

Integrity Technology Solutions in Bloomington, IL is seeking an IT Support Engineer to serve as a primary technical resource for client success teams, resolving a wide range of end-user issues and guiding clients through Microsoft 365, Windows, and AD-related challenges.

You will handle tickets from intake to resolution, collaborate with senior engineers, and contribute to proactive solutions while delivering exceptional customer service in a hybrid work setting.

Qualifications

• At least 1 year of IT support experience in a client-facing role.
• Experience troubleshooting Windows operating systems and Microsoft 365 environments.
• Working knowledge of Active Directory administration.
• Understanding of networking fundamentals (IP addressing, DNS, connectivity troubleshooting).
• Strong verbal and written communication skills; ability to manage multiple requests effectively.

Responsibilities

• Troubleshoot and resolve a wide variety of end-user technology issues.
• Serve as a trusted technical resource for assigned clients.
• Manage service tickets from intake through resolution or escalation.
• Deliver outstanding customer service through proactive communication.
• Support Microsoft 365, Windows environments, Active Directory, mobile devices, printers, and workstation technologies.
• Collaborate with Systems Support Engineers, Network Engineers, Technology Strategists, and Client Success Partners.
• Participate in client meetings to understand business operations and technology goals.
• Document solutions and contribute to shared team knowledge.
• Identify opportunities to improve processes and elevate the client experience.
• Continue growing your technical skills through training, mentorship, and hands-on experience.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Networking basics

Customer service

Communication skills

Remote support

Problem solving

Education

Associate's or Bachelor's degree in IT

Industry certifications (CompTIA A+, Network+, Security+, Microsoft, Cisco)

Tools

ConnectWise

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Bloomington, IL, US

9 days ago Requisition ID: 1076

Salary Range: $22.00 To $24.00 Hourly

Integrity Technology Solutions | Bloomington, ILHybrid Work Environment

Become the Trusted Technology Expert Our Clients Rely On

At Integrity Technology Solutions, we don't believe technical support is just about fixing problems. It's about building trust, solving challenges, and helping our clients succeed through technology.

We're looking for anIT SupportEngineer who combines strong technical skills with exceptional customer service. In this role, you'll serve as a dedicated technical resource for an assigned Client Success Team, working closely with clients to resolve issues, provide guidance, and deliver an outstanding support experience.

If you enjoy troubleshooting technology, helping people, continuously learning, and being part of a collaborative team, we'd love to hear from you.

What You'll Do

As an IT Support Engineer, you'll be the first point of contact for many of our clients' technology needs. You'll work directly with end users, resolve technical issues, communicate solutions clearly, and collaborate with other engineers to ensure every client receives exceptional service.

You'll become familiar with the businesses you support, allowing you to provide more personalized, efficient, and proactive technical assistance.

In This Role, You Will:

Troubleshoot and resolve a wide variety of end-user technology issues

Serve as a trusted technical resource for your assigned clients

Manage service tickets from intake through resolution or escalation

Deliver outstanding customer service through proactive communication

Support Microsoft 365, Windows environments, Active Directory, mobile devices, printers, and workstation technologies

Collaborate with Systems Support Engineers, Network Engineers, Technology Strategists, and Client Success Partners

Participate in client meetings to better understand business operations and technology goals

Document solutions and contribute to shared team knowledge

Identify opportunities to improve processes and elevate the client experience

Continue growing your technical skills through training, mentorship, and hands-on experience

More Than a Help Desk Position

At Integrity, our RemoteFix Engineers aren't anonymous technicians working through endless queues.

You'll be aligned with a dedicated Client Success Team and develop meaningful relationships with the clients you support. Over time, you'll gain a deep understanding of their technology environments, business processes, and operational priorities.

That familiarity allows you to provide faster support, better recommendations, and a more personalized experience for every client interaction.

What You'll Be Working On

You’ll troubleshoot and support technologies such as:

• Microsoft Windows operating systems
• Microsoft 365 and Office applications
• Active Directory user administration
• Workstation hardware and software
• Mobile devices and tablets
• Printer and peripheral issues
• Password and user access concerns
• Network connectivity issues
• Remote access technologies
• Security and endpoint protection technologies

You’ll also collaborate with senior engineers when more advanced technical expertise is needed, giving you valuable opportunities to learn and expand your skills.

Who Thrives in This Role?

Successful IT Engineers are:

• Technology enthusiasts who enjoy solving problems
• Strong communicators who can explain technical concepts in simple terms
• Calm and professional under pressure
• Naturally curious and eager to learn
• Organized and detail-oriented
• Team players who enjoy collaborating with others
• Customer-focused and committed to service excellence
• Adaptable and comfortable working in a fast-paced environment

Qualifications

Required

• At least 1 year of IT support experience in a client-facing role
• Experience troubleshooting Windows operating systems and Microsoft 365 environments
• Working knowledge of Active Directory administration
• Understanding of networking fundamentals such as IP addressing, DNS, and connectivity troubleshooting
• Experience supporting workstations, peripherals, and mobile devices
• Strong verbal and written communication skills
• Ability to manage and prioritize multiple support requests effectively
• Commitment to delivering an exceptional client experience
• Ability to work independently while contributing to a collaborative team environment

Preferred

• Experience working in a Managed Service Provider (MSP) environment
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
• Industry certifications such as:
  • CompTIA A+
  • Network+
  • Security+
  • Microsoft Certifications
  • Cisco Certifications
• Experience with ConnectWise or other professional service management platforms

We believe in developing talent from within.

This role provides valuable exposure to:

• Client relationship management
• Advanced troubleshooting and engineering practices
• Cybersecurity awareness and best practices
• Cross-functional collaboration with specialized technical teams

Whether your long-term goal is Systems Engineering, Network Engineering, Security, Professional Services, or Client Strategy, you’ll gain experience that supports your professional growth.

Why Join Integrity Technology Solutions?

At Integrity, you’ll join a team that values collaboration, accountability, continuous improvement, and exceptional client service.

What We Offer

At Integrity Technology Solutions, we know our employees are our greatest asset. We are committed to creating an environment where people can grow professionally, maintain work-life balance, and make a meaningful impact for our clients and community.

Time Off & Flexibility

• Paid Time Off (PTO)
• Paid Sick Time
• Hybrid work schedule with a blend of in-office and remote work opportunities
• Medical Insurance
• Vision Insurance
• Company-sponsored Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• 401(k) Retirement Plan

Professional Growth

• Certification and professional development assistance
• Ongoing technical training and learning opportunities
• Mentorship from experienced engineers and industry professionals
• Clear pathways for technical and career advancement

Culture & Community

• Collaborative and team-oriented work environment
• Opportunities to participate in volunteer projects and charitable initiatives
• Company-sponsored community engagement events
• A culture built on learning, accountability, relationships, and continuous improvement

This position follows a hybrid work model, combining remote work flexibility with in-office collaboration.

The role includes:

• Frequent interaction with clients via phone, email, remote support sessions, and virtual meetings
• Occasional travel to client locations for onsite troubleshooting and support
• Participation in an on‑call rotation
• Extended computer use
• Occasional lifting of technology equipment weighing up to 50 pounds
• A fast‑paced environment requiring strong prioritization, adaptability, and attention to detail