Client-Focused Facility Solutions Leader

City Wide Facility Solutions; Belmont (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

401k

Charitable time off

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager for our Silicon Valley, California franchise. You will oversee the business operations of an assigned client service area, strengthen relationships, drive retention, and expand services within existing accounts.

You'll coordinate field activities, negotiate contracts, manage contractors, supervise Night Managers, and ensure client satisfaction through rigorous quality control, timely communications, and effective scheduling

Qualifications

• 3-5+ years of sales and management experience in building maintenance, facility management or equivalent.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive, outgoing personality; strong relationship-building skills.
• Excellent verbal and strong written communication abilities.
• Proficient in Microsoft Office and CRM database.
• Must have reliable transportation.

Responsibilities

• Manage all aspects of assigned client relationships including retention, expansion and diversification of City Wide solutions.
• Formulate and manage a service strategy tailored to each client.
• Negotiate and enter agreements for additional services including pricing and staffing.
• Oversee contractor relationships: interview, hire, negotiate terms and ensure compliance.
• Ensure quality and client satisfaction through inspections and follow-through.
• Supervise Night Managers and ensure service execution as per client strategy.
• Coordinate staffing needs and procurement of supplies for clients.
• Use CRM to inspect, bill, route, and update client records; schedule activities.

Skills

Sales & account management

Client relations

Verbal communication

Written communication

Education

High School diploma

Bachelor's degree

Tools

Microsoft Office

CRM database

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager for our Silicon Valley, California franchise. You will oversee the business operations of an assigned client service area, strengthen relationships, drive retention, and expand services within existing accounts.

You'll coordinate field activities, negotiate contracts, manage contractors, supervise Night Managers, and ensure client satisfaction through rigorous quality control, timely communications, and effective scheduling