Account Manager

City Wide Facility Solutions; Long Beach (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Commission

Career development

Job summary

City Wide Facility Solutions seeks a Facility Solutions Manager to own client partnerships and drive performance across facilities. You will manage day-to-day operations, ensure client satisfaction, and tailor service strategies while maintaining strong contractor relationships and clear communication across teams.

Ideal candidates bring 3+ years in facility management or related fields, strong Microsoft Office and CRM skills, and a proactive, relationship-focused mindset.

Qualifications

• 3+ years' experience in facility management, operations, or building services.
• Detail-oriented, proactive, and confident in building relationships.
• Clear written and verbal communication with clients and teams.
• Proficient in Microsoft Office and comfortable with database/CRM technology.
• High school diploma required; Bachelor's degree preferred.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards and resolve issues.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in CRM/planning tools.
• Respond quickly to client concerns and troubleshoot to resolve issues.

Skills

Client relationship management

Communication

MS Office

CRM proficiency

Problem solving

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Database knowledge

Job description

Are you ready to take ownership of client partnerships and drive performance in facility management?

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients' spaces shine while building your career in a collaborative, growth-focused environment.

What You'll Do:

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Why City Wide:

• Competitive salary, benefits, and growth potential.
• Dynamic, supportive team culture focused on excellence and client impact.
• Opportunities for advancement and professional development.
• Make a real difference for clients, contractors, and your career.

Requirements

You'll Succeed Here If:

• You have 3+ years' experience in facility management, operations, or building services.
• You're detail-oriented, proactive, and confident in building relationships.
• You communicate clearly - verbally and in writing - with clients and teams.
• Expert in Microsoft Office and comfortable with database/CRM technology.
• You hold a high school diploma (Bachelor's degree preferred).
• You have reliable transportation for on-site visits.
• Candidate must reside in or near the Long Beach - Southwest Los Angeles area.

Benefits

City Wide offers a competitive salary, including commission for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

More on City Wide...

City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company's Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer