Client-First Branch Banking Advisor

JPMorgan Chase & Co.; West Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in Des Moines area is seeking an Associate Relationship Banker for our branches. You will welcome clients, provide attentive service, and apply financial knowledge to propose appropriate solutions that meet their needs and support branch success.

Prepare for responsibilities such as assisting walk-in and scheduled clients, guiding them with mobile and online banking tools, and collaborating with our team to deliver compliant, customer-centric financial solutions.

Qualifications

• Provide memorable client experiences with hospitality and care.
• Excellent communication in person and over the phone.
• Resolve client issues with attention to detail and accuracy.
• Operate within risk and compliance training requirements.
• High school diploma or GED is required; college degree preferred.

Responsibilities

• Put clients first and exceed their expectations with friendly service.
• Engage in consultative communication to understand clients' needs.
• Assist walk-in and scheduled clients in person and by phone, building relationships.
• Educate clients on Chase mobile app, Chase.com, and ATMs for convenient access.
• Learn products and procedures quickly and connect clients to experts for specialized needs.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Customer service

Communication skills

Problem solving

Regulatory compliance

Time management

Teamwork

Education

High school diploma or GED

College degree (preferred)

Job description

JPMorgan Chase & Co. in Des Moines area is seeking an Associate Relationship Banker for our branches. You will welcome clients, provide attentive service, and apply financial knowledge to propose appropriate solutions that meet their needs and support branch success.

Prepare for responsibilities such as assisting walk-in and scheduled clients, guiding them with mobile and online banking tools, and collaborating with our team to deliver compliant, customer-centric financial solutions.