Client-First Banking Associate

JPMorgan Chase; Wadsworth (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker to represent our brand with hospitality, delivering attentive service and expert banking solutions. You will build trusted relationships, educate clients on products, and support branch goals through teamwork and technology-driven service.

The role emphasizes client-centric experiences, adherence to policies, and the use of Chase Mobile and digital tools to assist clients anywhere, anytime.

Qualifications

• Demonstrate a client-first mindset and hospitality in service delivery.
• Build trusted relationships with clients through active listening and understanding.
• Learn and explain Chase products and services to meet client needs.

Responsibilities

• Create welcoming environment and manage lobby flow using tablet and queue system.
• Open new accounts and service existing ones while following policies and regulatory requirements.
• Educate clients on day-to-day banking and self-service options (Chase Mobile, Chase.com, ATMs).
• Develop relationships by listening, asking questions, and collaborating with branch team.
• Handle branch operations including cash devices in line with bank procedures.

Skills

Client focus

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

Learning agility

Customer service experience

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker to represent our brand with hospitality, delivering attentive service and expert banking solutions. You will build trusted relationships, educate clients on products, and support branch goals through teamwork and technology-driven service.

The role emphasizes client-centric experiences, adherence to policies, and the use of Chase Mobile and digital tools to assist clients anywhere, anytime.