Client-First Banker: Relationship Builder & Tech-Savvy

JPMorgan Chase & Co.; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to provide welcoming, attentive service and to help clients achieve their financial goals using digital tools and face-to-face interactions. You will build trusted client relationships, educate customers on products, and support branch operations to ensure high-quality experiences.

The role emphasizes proactive service, product knowledge, and collaboration with the branch team to help meet customer needs and branch objectives.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Strong communication skills, both listening and explaining.
• Ability to resolve client issues promptly with care and accuracy.
• Willingness to work with team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby flow, and scheduling meetings.
• Provide account servicing, maintenance, and new account openings while following policies and regulations.
• Educate clients on banking transactions and digital tools like mobile app and online banking.
• Build relationships by listening, asking questions, and sharing product knowledge to meet client goals.
• Assist branch operations and cash handling in line with bank policies and procedures.

Skills

Client service

Relationship building

Effective communication

Problem solving

Team player

Product knowledge

Attention to detail

Learning new products

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to provide welcoming, attentive service and to help clients achieve their financial goals using digital tools and face-to-face interactions. You will build trusted client relationships, educate customers on products, and support branch operations to ensure high-quality experiences.

The role emphasizes proactive service, product knowledge, and collaboration with the branch team to help meet customer needs and branch objectives.