Client-First Banker: Relationship Builder & Tech Help

Next Frontier Capital; Groton (CT); On-site; USD 42,000 - 70,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver warm, professional service and build trusted client relationships in Branch Banking. You will greet clients, assist with accounts, and utilize Chase technology to serve needs efficiently.

The role emphasizes customer-first service, regulatory compliance, and teamwork to achieve the branch's financial goals. A strong focus on hospitality and technology-enabled solutions is essential.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Cash handling experience.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Cash handling experience

Effective communication

Team collaboration

Education

High school diploma or GED equivalent

Job description

Chase is seeking an Associate Banker to deliver warm, professional service and build trusted client relationships in Branch Banking. You will greet clients, assist with accounts, and utilize Chase technology to serve needs efficiently.

The role emphasizes customer-first service, regulatory compliance, and teamwork to achieve the branch's financial goals. A strong focus on hospitality and technology-enabled solutions is essential.