Customer-First Banker: Tech-Savvy Relationship Builder

Testing Site - JPMC; Milton (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker to represent our brand with hospitality, delivering excellent client experiences through in-branch service and digital banking solutions.

You will build trusted relationships, guide clients through products, and collaborate with our team of experts to help clients reach their financial goals. This role emphasizes compliance, accuracy, and customer-centric care.

Qualifications

• Ability to put clients first and exceed their expectations—delivering attentive and friendly service, creating a welcoming environment.
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Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations while assisting with day‑to‑day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge learning

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to represent our brand with hospitality, delivering excellent client experiences through in-branch service and digital banking solutions.

You will build trusted relationships, guide clients through products, and collaborate with our team of experts to help clients reach their financial goals. This role emphasizes compliance, accuracy, and customer-centric care.