Client-First Automotive Service Advisor

Volvo Cars Hampton; Hampton (VA); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Legal Resources and Identity Theft

Short/Long Term Disability Insurance

Critical Illness Plan

401(k) with Company Match

Paid time off and holidays

Paid Training

Employee vehicle purchase plans

Discounts on parts and services

Job summary

Wynne Ford is seeking an Automotive Service Advisor to be the primary contact between customers and the service team. You will diagnose needs, provide honest estimates, and coordinate with technicians to deliver timely repairs and maintenance.

Responsibilities include greeting customers, detailing vehicle problems, scheduling service, and following up on status. We value strong communication and a proven track record of customer satisfaction in a fast-paced dealership environment.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Clear communication with customers, technicians, and management.
• Record of delivering positive customer satisfaction results.

Responsibilities

• Greet customers promptly and warmly at service arrivals.
• Describe vehicle problems accurately to the service team.
• Provide clear estimates and discuss service options.
• Schedule service appointments and manage workflow in the service lane.
• Follow up on status, approvals, and post-service feedback.
• Maintain accurate service history and records.
• Collaborate with technicians and parts to ensure timely service.
• Promote additional services and products that benefit customers.
• Maintain customer satisfaction metrics and NPS targets.

Skills

Customer service

Communication

Organization

Problem-solving

Teamwork

Independence

Job description

Wynne Ford is seeking an Automotive Service Advisor to be the primary contact between customers and the service team. You will diagnose needs, provide honest estimates, and coordinate with technicians to deliver timely repairs and maintenance.

Responsibilities include greeting customers, detailing vehicle problems, scheduling service, and following up on status. We value strong communication and a proven track record of customer satisfaction in a fast-paced dealership environment.