Automotive Service Advisor

Volvo Cars Hampton; Hampton (VA); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Legal Resources and Identity Theft

Short/Long Term Disability Insurance

Critical Illness Plan

401(k) with Company Match

Paid time off and holidays

Paid Training

Employee vehicle purchase plans

Discounts on parts and services

Job summary

Wynne Ford is seeking an Automotive Service Advisor to be the primary contact between customers and the service team. You will diagnose needs, provide honest estimates, and coordinate with technicians to deliver timely repairs and maintenance.

Responsibilities include greeting customers, detailing vehicle problems, scheduling service, and following up on status. We value strong communication and a proven track record of customer satisfaction in a fast-paced dealership environment.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Clear communication with customers, technicians, and management.
• Record of delivering positive customer satisfaction results.

Responsibilities

• Greet customers promptly and warmly at service arrivals.
• Describe vehicle problems accurately to the service team.
• Provide clear estimates and discuss service options.
• Schedule service appointments and manage workflow in the service lane.
• Follow up on status, approvals, and post-service feedback.
• Maintain accurate service history and records.
• Collaborate with technicians and parts to ensure timely service.
• Promote additional services and products that benefit customers.
• Maintain customer satisfaction metrics and NPS targets.

Skills

Customer service

Communication

Organization

Problem-solving

Teamwork

Independence

Job description

As an Automotive Service Advisor at Wynne Ford, you will be the primary point of contact between our customers and the service team. Your role is to ensure that every customer receives exceptional service by accurately diagnosing their automotive needs, providing clear and honest estimates, and coordinating with our technicians to deliver timely repairs and maintenance. You will play a key role in fostering customer satisfaction and loyalty while driving the service department's operational success.

Responsibilities

• Greet customers promptly and warmly when they arrive for service appointments.
• Listen carefully to customer concerns and describe vehicle problems accurately to the service team.
• Provide detailed estimates, discuss service options, and explain necessary repairs clearly and professionally.
• Schedule service appointments and manage the service lane workflow efficiently.
• Follow up with customers regarding service status, approvals, and post-service feedback.
• Maintain accurate records of customer interactions, transactions, and vehicle service history.
• Work collaboratively with technicians and parts department to ensure quality and timely service.
• Promote additional services and products that benefit customers and align with dealership goals.
• Maintain NPSscores at or above company standards.

Requirements

• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision-making, and problem-solving skills.
• The ability to communicate with technicians, customers, and management.
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision

Benefits

• Medical, Dental & Vision Insurance
• Legal Resources and Identity Theft Plans
• Short/Long Term Disability Insurance
• Critical Illness Plan
• 401(k) Retirement Savings Plan + Company Match
• Paid time off (PTO) & paid holidays
• Paid Training
• Employee vehicle purchase plans
• Discounts on partsand services

Compensation range

$36,000 - $70,000 per year

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.

Our company uses E-Verify.