Automotive Service Advisor

Wynne Ford Group; Hampton (VA); Presencial; USD 36.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan + Match

Paid time off (PTO) & holidays

Paid Training

Employee vehicle purchase plans

Discounts on parts and services

Legal Resources and Identity Theft

Short/Long Term Disability Insurance

Critical Illness Plan

Descripción de la vacante

Wynne Ford Group in Hampton, VA is seeking an Automotive Service Advisor to be the primary contact between customers and the service team. You will diagnose needs, deliver honest estimates, and coordinate with technicians to provide timely repairs and maintenance.

You will greet customers, describe problems to the team, schedule appointments, and follow up on status and feedback, while maintaining service records and promoting additional services to boost satisfaction and dealership goals.

Formación

• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision-making, and problem-solving skills.
• Ability to communicate with technicians, customers, and management.
• Proven track record of positive customer satisfaction results.
• Team-oriented and self-motivated; able to work with little supervision.

Responsabilidades

• Greet customers promptly and warmly for service appointments.
• Describe vehicle problems accurately to the service team.
• Provide detailed estimates and discuss service options.
• Schedule service appointments and manage workflow.
• Follow up on service status, approvals, and feedback.
• Maintain records of interactions and vehicle service history.
• Collaborate with technicians and parts to ensure timely service.
• Promote additional services and products to benefit customers.
• Maintain NPS scores at or above company standards.

Conocimientos

Customer service

Interpersonal skills

Communication skills

Organizational skills

Decision-making

Problem solving

Team oriented

Self-motivated

Ability to work with little supervisor

Descripción del empleo

As an Automotive Service Advisor at Wynne Ford, you will be the primary point of contact between our customers and the service team. Your role is to ensure that every customer receives exceptional service by accurately diagnosing their automotive needs, providing clear and honest estimates, and coordinating with our technicians to deliver timely repairs and maintenance. You will play a key role in fostering customer satisfaction and loyalty while driving the service department's operational success.

Responsibilities

• Greet customers promptly and warmly when they arrive for service appointments.
• Listen carefully to customer concerns and describe vehicle problems accurately to the service team.
• Provide detailed estimates, discuss service options, and explain necessary repairs clearly and professionally.
• Schedule service appointments and manage the service lane workflow efficiently.
• Follow up with customers regarding service status, approvals, and post-service feedback.
• Maintain accurate records of customer interactions, transactions, and vehicle service history.
• Work collaboratively with technicians and parts department to ensure quality and timely service.
• Promote additional services and products that benefit customers and align with dealership goals.
• Maintain NPSscores at or above company standards.

Requirements

• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision-making, and problem-solving skills.
• The ability to communicate with technicians, customers, and management.
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision

Benefits

• Medical, Dental & Vision Insurance
• Legal Resources and Identity Theft Plans
• Short/Long Term Disability Insurance
• Critical Illness Plan
• 401(k) Retirement Savings Plan + Company Match
• Paid time off (PTO) & paid holidays
• Paid Training
• Employee vehicle purchase plans
• Discounts on partsand services

Compensation range

$36,000 - $70,000 per year

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.

Our company uses E-Verify.