Client-Facing Tech Account Manager (IT & Security)

Uprite Services; San Antonio (TX); Sur place; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Short- and long-term disability

401(k) matching

Paid vacation and holidays

Professional development

Résumé du poste

Uprite Services, a Texas-based managed IT and cybersecurity provider, seeks a Technical Account Manager to own day-to-day success for a defined client book. You’ll be the primary client contact, translating IT environments into actionable plans for business leaders.

You’ll manage relationships, budgets, and roadmaps, identify risk-reducing solutions, and drive opportunities from prospect to close in ConnectWise Manage. On-site role with strong client-facing emphasis.

Qualifications

• 5+ years in an MSP or IT services environment with hands-on technical grounding.
• Experience owning client or account relationships and running meetings.
• Comfort discussing budgets, risk, and priorities with business leaders, not just IT staff.
• Sales instincts: spotting opportunities, building proposals, and closing deals.

Responsabilités

• Serve as the primary point of contact and relationship owner for defined clients.
• Lead recurring client meetings and translate environment status into recommendations.
• Build technology roadmaps and budgets aligned to client goals.
• Identify and propose solutions to reduce client risk and improve operations.
• Own the sales pipeline for accounts from opportunity to close in ConnectWise Manage.
• Support onboarding, assessments, and pre-sales work alongside the sales team.
• Escalate and resolve client issues with internal teams to fix them.

Connaissances

Client relationship management

Meeting facilitation

Budgeting & planning

Sales instincts

Stakeholder communication

Formation

Bachelor's degree in Business/IT or related field

Outils

ConnectWise Manage

Description du poste

Uprite Services, a Texas-based managed IT and cybersecurity provider, seeks a Technical Account Manager to own day-to-day success for a defined client book. You’ll be the primary client contact, translating IT environments into actionable plans for business leaders.

You’ll manage relationships, budgets, and roadmaps, identify risk-reducing solutions, and drive opportunities from prospect to close in ConnectWise Manage. On-site role with strong client-facing emphasis.