Technical Account Manager - San Antonio

Uprite Services; San Antonio (TX); Sur place; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Short- and long-term disability

401(k) matching

Paid vacation and holidays

Professional development

Résumé du poste

Uprite Services, a Texas-based managed IT and cybersecurity provider, seeks a Technical Account Manager to own day-to-day success for a defined client book. You’ll be the primary client contact, translating IT environments into actionable plans for business leaders.

You’ll manage relationships, budgets, and roadmaps, identify risk-reducing solutions, and drive opportunities from prospect to close in ConnectWise Manage. On-site role with strong client-facing emphasis.

Qualifications

• 5+ years in an MSP or IT services environment with hands-on technical grounding.
• Experience owning client or account relationships and running meetings.
• Comfort discussing budgets, risk, and priorities with business leaders, not just IT staff.
• Sales instincts: spotting opportunities, building proposals, and closing deals.

Responsabilités

• Serve as the primary point of contact and relationship owner for defined clients.
• Lead recurring client meetings and translate environment status into recommendations.
• Build technology roadmaps and budgets aligned to client goals.
• Identify and propose solutions to reduce client risk and improve operations.
• Own the sales pipeline for accounts from opportunity to close in ConnectWise Manage.
• Support onboarding, assessments, and pre-sales work alongside the sales team.
• Escalate and resolve client issues with internal teams to fix them.

Connaissances

Client relationship management

Meeting facilitation

Budgeting & planning

Sales instincts

Stakeholder communication

Formation

Bachelor's degree in Business/IT or related field

Outils

ConnectWise Manage

Description du poste

Uprite is a Texas-based managed IT and cybersecurity provider, and we're looking for a Technical Account Manager to own the day-to-day success of a defined book of client accounts. This is a hands-on, client-facing role - not a pure strategy or executive-advisory position. You'll be the person clients call first, the one who understands their environment inside and out, and the one who keeps their technology aligned to how their business actually runs.

If you're technical enough to speak credibly about infrastructure and security, and comfortable enough in front of business owners and leadership teams to turn that knowledge into a plan they trust, we want to talk to you.

What You'll Own

• Serve as the primary point of contact and relationship owner for a defined set of Uprite clients — the person they trust to keep their technology on track
• Run recurring client meetings and Business Technology Reviews, translating what's happening in their environment into plain-language recommendations
• Build and maintain technology roadmaps and budgets that map to each client's actual business goals
• Identify and propose solutions that reduce client risk and improve their day-to-day operations, then work with our project team to deliver them
• Own the sales pipeline for your accounts in ConnectWise Manage, from opportunity to close
• Support new client onboarding, Business Technology Assessments for prospects, and occasional pre-sales support alongside the sales team
• Escalate and resolve client issues - service, billing, or vendor - by working the right people inside Uprite until it's fixed

What You Bring

• 5+ years in an MSP or IT services environment, with real hands-on technical grounding
• Experience owning client or account relationships — you know how to run a meeting, manage expectations, and be the calm, credible voice when something goes wrong
• Comfort discussing budgets, risk, and priorities with business owners and leadership — not just IT staff
• Sales instincts: you can spot an opportunity, build a proposal, and close it, or you're eager to build that muscle
• A bachelor's degree in Business, IT, or a related field, or equivalent hands-on experience

Nice to have: prior sales engineering experience, or a track record of growing revenue within an existing account base.

Who We Are

Uprite is an award-winning, trusted technology partner providing managed IT, cybersecurity, cloud, and managed phone solutions to Texas businesses. Our team operates inside a high-performance culture built on 28 daily behaviors we call The Uprite Way. Learn more at uprite.com.

What We Offer

• Medical, dental, and vision insurance
• Short- and long-term disability insurance
• 401(k) matching
• Paid vacation and holidays
• Real career and professional development

Uprite Services is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.