Technical Account Manager: IT Solutions & Growth

VTC Tech; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

VTC Tech is seeking a Technical Account Manager to nurture client relationships and align IT solutions with business goals. You will serve as the main client contact, understand objectives, and recommend technology offerings while coordinating with Help Desk, Projects, and Sales teams.

You will drive client satisfaction and retention, identify growth opportunities, and stay abreast of MSP industry trends. Some travel to visit clients is expected.

Qualifications

• Bachelor’s degree; or five years related experience and/or training; or equivalent combination of education and experience.
• Experience in a client-facing role, such as Technical Account Management, Customer Success, or similar within an MSP or IT services environment.
• Strong technical background and understanding of IT infrastructure, networks, cloud services, and cybersecurity.
• Exceptional customer service skills with a focus on building long-term relationships and exceeding client expectations.
• Excellent communication and interpersonal skills to effectively engage with clients, understand their requirements, and advocate for their needs internally.
• Strong problem-solving skills with the ability to think strategically and proactively identify and address potential issues.
• Demonstrated capacity to think divergently and make decisions quickly while under pressure.
• Ability to uphold VTC Tech’s values by keeping all commitments, working with integrity and ethics, and inspiring the trust of others.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships based on trust and exceptional service.
• Understand clients’ business objectives, technical requirements, and challenges to recommend appropriate solutions.
• Act as a technical advisor and complete regular account reviews, proactively identifying opportunities for account growth by understanding clients’ evolving needs and aligning them with additional VTC Tech service offerings.
• Actively contribute to client retention and revenue growth by ensuring client satisfaction, addressing concerns, and exceeding expectations.
• Collaborate with the Help Desk Team to provide seamless service delivery and an exceptional client experience.
• Collaborate with the Project Team to define project requirements and ensure successful implementation.
• Collaborate with the Sales Team to prepare proposals and present solutions to clients.
• Maintain detailed documentation of client interactions, issues, and resolutions.
• Stay current on the latest technology trends and advancements in the MSP industry and demonstrate a deep understanding of MSP service offerings, industry best practices, and emerging technologies.

Skills

Customer service

Communication

Technical knowledge

Problem solving

Education

Bachelor's degree

Job description

VTC Tech is seeking a Technical Account Manager to nurture client relationships and align IT solutions with business goals. You will serve as the main client contact, understand objectives, and recommend technology offerings while coordinating with Help Desk, Projects, and Sales teams.

You will drive client satisfaction and retention, identify growth opportunities, and stay abreast of MSP industry trends. Some travel to visit clients is expected.