Technical Account Manager

Digitailor; Houston (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Uprite seeks a seasoned Client Relationship Manager to own a portfolio of clients in a fast-paced MSP environment. You will lead recurring meetings, translate technical status into business guidance, and build roadmaps and budgets aligned with clients’ goals.

You’ll drive opportunities, partner with the sales team on pre-sales, onboarding, and assessments, and shepherd issues through to resolution with cross-functional teams. Houston-based role with direct client impact.

Qualifications

• 5+ years in an MSP or IT services environment.
• Experience owning client or account relationships and running meetings.
• Comfort discussing budgets, risk, and priorities with business leaders.

Responsabilités

• Serve as the primary point of contact and relationship owner for a defined set of Uprite clients.
• Run recurring client meetings and Business Technology Reviews, translating environment into actionable recommendations.
• Build and maintain technology roadmaps and budgets aligned to client goals.
• Identify and propose solutions that reduce client risk and improve day-to-day operations; coordinate delivery with the project team.
• Own the sales pipeline for accounts in ConnectWise Manage from opportunity to close.
• Support onboarding, Business Technology Assessments for prospects, and occasional pre-sales work with the sales team.
• Escalate and resolve client issues—service, billing, or vendor—by coordinating with the right teams.

Connaissances

Account management

Client relationships

Budget discussions

Sales instincts

Meeting facilitation

Formation

Bachelor's degree in Business/IT or related

Outils

ConnectWise Manage

Description du poste

What You'Ll Own

Serve as the primary point of contact and relationship owner for a defined set of Uprite clients — the person they trust to keep their technology on track Run recurring client meetings and Business Technology Reviews, translating what's happening in their environment into plain-language recommendations Build and maintain technology roadmaps and budgets that map to each client's actual business goals Identify and propose solutions that reduce client risk and improve their day-to-day operations, then work with our project team to deliver them Own the sales pipeline for your accounts in ConnectWise Manage, from opportunity to close Support new client onboarding, Business Technology Assessments for prospects, and occasional pre-sales support alongside the sales team Escalate and resolve client issues — service, billing, or vendor — by working the right people inside Uprite until it's fixed What You Bring 5+ years in an MSP or IT services environment, with real hands-on technical grounding Experience owning client or account relationships — you know how to run a meeting, manage expectations, and be the calm, credible voice when something goes wrong Comfort discussing budgets, risk, and priorities with business owners and leadership — not just IT staff Sales instincts: you can spot an opportunity, build a proposal, and close it, or you're eager to build that muscle A bachelor's degree in Business, IT, or a related field, or equivalent hands-on experience

Nice To Have

prior sales engineering experience, or a track record of growing revenue within an existing account base.

Who We Are

Uprite is an award-winning, trusted technology partner providing managed IT, cybersecurity, cloud, and managed phone solutions to Texas businesses. Our team operates inside a high-performance culture built on 28 daily behaviors we call The Uprite Way. Learn more at uprite.com .