Client-Facing Systems Engineer – MSP (Windows & Virtualization)

Vector Talent Solutions; Gastonia (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Vector Talent Solutions is conducting a confidential search for a Systems Engineer in the Gastonia area, supporting multiple client environments within a MSP context. This client-facing role emphasizes troubleshooting, reliability, and delivering excellent customer service across diverse tech stacks.

The ideal candidate will manage Windows Server and desktop environments, Active Directory, and virtualized platforms while coordinating migration tasks and documenting configurations for ongoing

Qualifications

• Approximately 2 to 4 years of IT infrastructure or systems support experience.
• Experience supporting Windows Server and Windows desktop environments.
• Working knowledge of Active Directory, DNS, DHCP, Group Policy, and TCP/IP.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Strong documentation skills.
• Self-motivated with the ability to work independently.
• Willingness to learn new technologies and continuously improve.

Responsibilities

• Provide technical support across multiple client environments.
• Install, configure, maintain, and troubleshoot Windows Server and Windows desktop operating systems.
• Support Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and TCP/IP networking.
• Assist with Microsoft Exchange and Microsoft 365 migrations.
• Support virtualization platforms including Hyper-V and VMware.
• Troubleshoot hardware, software, networking, and infrastructure issues.
• Document client environments, configurations, and technical procedures.
• Work directly with clients to resolve technical issues while delivering exceptional customer service.
• Manage multiple priorities across support requests and project work.
• Recommend technology improvements and infrastructure upgrades when appropriate.

Skills

Windows Server

Active Directory

Networking (TCP/IP)

Troubleshooting

Customer service

Documentation

Tools

Hyper-V

VMware

Cisco Meraki

Cisco ASA Firewall

ConnectWise

Microsoft 365

Job description

Vector Talent Solutions is conducting a confidential search for a Systems Engineer in the Gastonia area, supporting multiple client environments within a MSP context. This client-facing role emphasizes troubleshooting, reliability, and delivering excellent customer service across diverse tech stacks.

The ideal candidate will manage Windows Server and desktop environments, Active Directory, and virtualized platforms while coordinating migration tasks and documenting configurations for ongoing