Systems Engineer

Gilder Search Group; Gastonia (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Vector Talent Solutions is conducting a confidential search for an experienced Systems Engineer to join a leading MSP in the Gastonia area. You will support multiple client environments, handle Windows Server and desktop configurations, and assist with migrations while delivering top-tier customer service.

The role emphasizes troubleshooting, excellent communication, and the ability to manage competing priorities in a dynamic managed services setting.

Qualifications

• Approximately 2 to 4 years of IT infrastructure or systems support experience.
• Experience supporting Windows Server and Windows desktop environments.
• Working knowledge of Active Directory, DNS, DHCP, Group Policy, and TCP/IP.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Strong documentation skills.

Responsibilities

• Provide technical support across multiple client environments
• Install, configure, maintain, and troubleshoot Windows Server and Windows desktop operating systems
• Support Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and TCP/IP networking
• Assist with Microsoft Exchange and Microsoft 365 migrations
• Support virtualization platforms including Hyper-V and VMware
• Troubleshoot hardware, software, networking, and infrastructure issues
• Document client environments, configurations, and technical procedures
• Work directly with clients to resolve technical issues while delivering exceptional customer service
• Manage multiple priorities across support requests and project work
• Recommend technology improvements and infrastructure upgrades when appropriate

Skills

Windows Server

Windows Desktop

Active Directory

DNS

DHCP

Group Policy

TCP/IP

Hyper-V

VMware

Microsoft 365

Microsoft Exchange

Cisco Meraki

Cisco ASA

Backup & DR

ConnectWise

Customer Service

Documentation

Communication

Job description

Systems Engineer

Location: Gastonia, NC

About the Opportunity

Vector Talent Solutions is conducting a confidential search on behalf of an established Managed Services Provider (MSP) seeking an experienced Systems Engineer.

Position Overview

Our client is seeking a Systems Engineer to join their growing technical team in the Gastonia area. This is a client-facing role supporting multiple business environments, providing exposure to a wide range of technologies and infrastructure projects. Each day offers new challenges and opportunities to solve complex technical issues while delivering exceptional customer service.

The ideal candidate is a self-starter who enjoys troubleshooting, takes pride in supporting customers, and can effectively manage multiple priorities. Success in this role requires strong technical knowledge, excellent communication skills, professionalism, and a desire to continuously learn and grow within the Managed Services industry.

Responsibilities

• Provide technical support across multiple client environments
• Install, configure, maintain, and troubleshoot Windows Server and Windows desktop operating systems
• Support Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and TCP/IP networking
• Assist with Microsoft Exchange and Microsoft 365 migrations
• Support virtualization platforms including Hyper-V and VMware
• Troubleshoot hardware, software, networking, and infrastructure issues
• Document client environments, configurations, and technical procedures
• Work directly with clients to resolve technical issues while delivering exceptional customer service
• Manage multiple priorities across support requests and project work
• Recommend technology improvements and infrastructure upgrades when appropriate

Qualifications

• Approximately 2 to 4 years of IT infrastructure or systems support experience
• Experience supporting Windows Server and Windows desktop environments
• Working knowledge of Active Directory, DNS, DHCP, Group Policy, and TCP/IP
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Strong documentation skills
• Self-motivated with the ability to work independently
• Willingness to learn new technologies and continuously improve
• Stable work history demonstrating reliability and dependability

Preferred Qualifications

• Microsoft 365 migration experience
• Microsoft Exchange experience
• Hyper-V experience
• VMware experience
• Cisco Meraki experience
• Cisco ASA firewall experience
• Experience supporting backup and disaster recovery solutions
• ConnectWise experience
• Microsoft and/or Cisco certifications

What We're Looking For

We are seeking a technically driven professional who enjoys solving complex problems while providing outstanding customer service. The ideal candidate is adaptable, organized, and comfortable working across multiple client environments. Individuals who take initiative, communicate effectively, and are committed to continuous learning will thrive in this role.

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to any protected status under applicable federal, state, or local law.