Systems Engineer I — MSP Cloud, Networking & Security

Transitions Group; Savannah (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k match

Flexible PTO

Holidays and birthday leave

Job summary

COURSER is seeking a Systems Engineer to manage and support client IT environments within an MSP setting. You will install, configure, and maintain servers, networks, and cloud services to ensure security, uptime, and optimal performance.

The role involves virtualization, backup management, disaster recovery planning, and collaboration with clients and teammates to deliver reliable technology solutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3-5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.
• Proficiency in operating systems (Windows, Linux) and virtualization technologies (VMware, Hyper-V).
• Strong knowledge of networking concepts, protocols, and security practices (TCP/IP, DNS, DHCP, VPN).
• Experience with cloud platforms (AWS, Azure, Google Cloud) and automation tools (Ansible, Terraform) is a plus.
• Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions.
• Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders.

Responsibilities

• Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.
• Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services.
• Monitor and maintain servers, network devices, and other IT infrastructure components.
• Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment.
• Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures.
• Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms.
• Manage vulnerability assessments, patch management, and intrusion detection/prevention systems.
• Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages.
• Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security.
• Offer solutions to complex IT challenges, ensuring high availability and system performance.
• Serve as an escalation point for complex issues that require in-depth technical knowledge.
• Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto).
• Optimize system performance through regular maintenance, updates, and improvements.
• Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation.
• Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V).
• Assist with cloud migrations, configuration, backup, and restore processes.
• Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments.
• Configure and manage backup solutions for client environments to ensure business continuity.
• Regularly test and verify backup systems and procedures to ensure data integrity and the ability to restore systems in case of failure.
• Maintain detailed documentation of client systems, networks, configurations, and service tickets.
• Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed.
• Create and update SOPs for common systems and services.
• Build strong relationships with clients by understanding their needs and providing timely technical solutions.
• Communicate technical information in an accessible and understandable way to non-technical stakeholders.
• Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement.
• Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations.
• Manage project timelines, resources, and communication to ensure successful and timely project delivery.
• Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions
• Collaborate with account managers to ensure client satisfaction and effective service delivery.

Skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in Computer Science/IT

Tools

Windows

Linux

VMware

Hyper-V

AWS

Azure

Google Cloud

Ansible

Terraform

SQL Server

MySQL

Python

Bash

PowerShell

Job description

COURSER is seeking a Systems Engineer to manage and support client IT environments within an MSP setting. You will install, configure, and maintain servers, networks, and cloud services to ensure security, uptime, and optimal performance.

The role involves virtualization, backup management, disaster recovery planning, and collaboration with clients and teammates to deliver reliable technology solutions.