Site Manager - Law Firm

GBTS; Boston (MA); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an experienced Site Manager to oversee workplace operations for a prestigious law firm client. This role delivers white-glove service while leading a team in office services, reception and records.

The ideal candidate is hands-on, service-driven, and adept at building client relationships, developing teams, and continuously improving the workplace experience in a fast-paced environment.

Qualifications

• Strong leadership and team management capabilities.
• Excellent written and verbal communication skills.
• Proven ability to build client relationships and ensure service quality.
• Experience supervising in a professional services environment is ideal.

Responsibilities

• Oversee daily operations, reception and records for the client site.
• Lead, coach, and develop on-site staff to deliver white-glove service.
• Coordinate workflows and workspace needs to ensure efficiency and safety.
• Prepare operational reports and support client reviews.

Skills

Leadership

Customer Service

Communication

Relationship Building

Organizational Skills

Multitasking

Education

High School Diploma

Associate/Bachelor preferred

Tools

Microsoft Office

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Opensity Solutions is seeking an experienced Site Manager to oversee workplace operations for a prestigious law firm client. This is a highly visible leadership role responsible for delivering exceptional, white-glove service while leading a team office services, reception and records.

The ideal candidate is a hands‑on, service‑driven leader who enjoys building client relationships, developing teams, solving problems, and continuously improving the workplace experience.

Client & Site Leadership

• Serve as the primary point of contact for the client and on‑site team.
• Build strong client relationships and ensure exceptional service delivery.
• Understand client expectations and proactively address needs and concerns.
• Identify opportunities to improve service and operational efficiency.

Team Management

• Lead, coach, and develop all on‑site employees.
• Recruit, interview, onboard, train, and manage staff.
• Create schedules to ensure appropriate coverage and operational efficiency.
• Foster a professional, collaborative, service‑focused team environment.

Operations

• Oversee daily reception, records and office services.
• Ensure requests are completed accurately and within established service standards.
• Maintain professional, organized client‑facing spaces.
• Coordinate mail, packages, couriers, office moves, equipment, and workspace needs.

Reporting & Continuous Improvement

• Monitor staffing, productivity, and service performance.
• Prepare operational reports and support client reviews.
• Identify and implement process improvements that enhance efficiency and service quality.
• Ensure compliance with company policies, client requirements, and safety procedures.

Qualifications

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Previous supervisory or management experience in client service, hospitality, workplace services, office services, or a professional services environment.
• Strong leadership, communication, and relationship‑building skills.
• Highly organized, detail‑oriented, and solutions‑focused.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with Microsoft Office.
• Ability to lift/move up to 40 lbs. and handle packages using carts with up to 75 lbs. capacity.

The Compensation range for this role is 60,000 to 64,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.