Site Manager (Law Firm Services Operations)

The-Mcs-Group,-Inc; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Job summary

The The-Mcs-Group,-Inc is seeking a Site Manager for Law Firm Services Operations in Philadelphia, PA. This hands-on leadership role oversees hospitality, mail, production services, reception and facilities coordination to deliver a white-glove client experience.

The ideal candidate will possess strong leadership, meticulous attention to detail, and a proven ability to manage multiple service lines and coordinate with vendors and building management in a fast-paced law firm environment.

Qualifications

• Strong leadership skills and exceptional attention to detail.
• Experience delivering white-glove service in a professional environment.
• Experience managing multiple service lines and coordinating with vendors/building management.

Responsibilities

• Lead onsite operations within a law firm services environment, overseeing hospitality, mailroom, production services, reception and facilities coordination.
• Act as the primary liaison between the law firm, building management and service teams; cover receptionist duties when needed.
• Oversee reception to ensure a professional, polished first impression and a high level of client service.
• Manage hospitality services, mail distribution, copy/print/scanning production, and facilities requests.
• Coordinate workplace support operations and monitor service levels; provide timely reporting on client expectations.

Job description

Site Manager (Law Firm Services Operations)

Job Category: Operations

Requisition Number: SITEM001089

• Full-Time

Locations

Philadelphia, PA 19103, USA

Description

We are seeking an experienced and customer-focused Site Manager to lead onsite operations within a prestigious law firm environment. This is a hands-on, working manager role responsible for delivering a "Ritz-Carlton" level service experience while overseeing a team that supports hospitality, mailroom, production services, reception, and facilities coordination.

The Site Manager will ensure seamless day-to-day operations, oversee service delivery, and act as the primary liaison between the law firm, building management, and service teams. Responsibilities include covering receptionist when needed, managing hospitality services, mail distribution, copy/print/scanning production services, facilities requests, and workplace support operations. This individual will proactively facilitate requests, monitor service levels, follow up on outstanding issues, and provide timely reporting to ensure all client expectations are met with professionalism and urgency.

The ideal candidate possesses strong leadership skills, exceptional attention to detail, and a proven ability to deliver white-glove service in a professional environment. Experience managing multiple service lines, coordinating with vendors and building management, and creating a positive client experience is essential.

Reception Team Expectations: The Site Manager will oversee a professional reception function that serves as the first impression of the office. Reception staff should be upbeat, energetic, polished, and highly professional, handling incoming calls, managing facility-related requests, greeting and hosting guests, and providing escorted visitor services with confidence and professionalism.

This opportunity is ideal for a hospitality-minded leader who thrives in a fast-paced environment and is passionate about creating an exceptional workplace experience for clients, attorneys, guests, and employees. This is a working manager position, must be able to multitask and handling/support all office services providing a white glove service experience.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.