Life Safety Service Coordinator - Scheduling

Fire Equipment Inc.; Westford, Northern (MA, KY); Hybrid; USD 301,000 - 424,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Company-paid life and disability

Paid vacation and holidays

Ongoing training and advancement

Job summary

Fire Equipment Inc. is seeking a Service Coordinator for its Test & Inspection Division. This role involves scheduling field technicians, ensuring compliance with regulations, and maintaining accurate records.

The ideal candidate will have at least 2 years of experience in service coordination, strong organizational skills, and a commitment to customer satisfaction. This position is based on-site in Westford, MA, providing essential support to the service team.

Qualifications

• Minimum 2 years of experience in service coordination or related field.
• Strong attention to detail and time management skills.
• Professional verbal and written communication abilities.

Responsibilities

• Schedule and coordinate technicians for inspections and testing.
• Communicate with customers to confirm and reschedule appointments.
• Track inspection completion and maintain accurate records in CRM.

Skills

Organizational skills

Time management

Communication skills

Customer service

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce CRM

Job description

Fire Equipment Inc. is seeking a Service Coordinator for its Test & Inspection Division. This role involves scheduling field technicians, ensuring compliance with regulations, and maintaining accurate records.

The ideal candidate will have at least 2 years of experience in service coordination, strong organizational skills, and a commitment to customer satisfaction. This position is based on-site in Westford, MA, providing essential support to the service team.