Service Coordinator

JLL; Cambridge (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

JLL is seeking a Service Coordinator in Bedford, MA to support daily facility operations, manage internal activities, vendor relations, and client services. The role emphasizes operational efficiency, front desk duties, mailroom tasks, and project coordination to ensure top-tier service delivery.

The candidate should bring 2+ years of relevant experience, strong customer service, and proficiency with MS Office.

Qualifications

• High School Diploma required.
• Two or more years of relevant experience.
• Preferred: three years of admin/facilities experience in commercial real estate.

Responsibilities

• Respond to all work orders promptly to meet KPI targets and deliver excellent service.
• Coordinate with internal teams to schedule service dates for open work orders.
• Escort scheduled visitors and vendors as necessary.
• Conduct daily walkthroughs to ensure clean, organized office environments.
• Identify opportunities for operational improvements and service excellence.
• Draft and review SOPs for facility operations tasks.
• Assist in resolving issues across building services including janitorial, mailroom, badging, and conference room/AV support.
• Coordinate cross-service solutions to maintain efficiency.

Skills

Customer service

Relationship management

Organizational skills

Communication skills

MS Office

Education

High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Position Overview

The Service Coordinator serves as a key operational support role, managing internal activities, vendor relationships, and client services while ensuring exceptional service delivery across all facility operations. This position combines administrative excellence with proactive relationship management to maintain optimal building performance and client satisfaction.

Position Overview

The Service Coordinator serves as a key operational support role, managing internal activities, vendor relationships, and client services while ensuring exceptional service delivery across all facility operations. This position combines administrative excellence with proactive relationship management to maintain optimal building performance and client satisfaction.

Key Responsibilities

Service Delivery & Operations Management

• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service
• Coordinate with internal teams to schedule service dates for open work orders
• Escort scheduled visitors and vendors as necessary
• Conduct daily walkthroughs to ensure clean and organized office environments
• Identify opportunities for improved operations and service excellence
• Make recommendations for site inspections and assessments to ensure building procedures and performance measures are maintained, providing a safe workplace
• Review, reformat, and create Standard Operating Procedures for facility operations tasks
• Assist in resolving problems associated with all building services including but not limited to janitorial, mailroom, badging, and conference room/AV support
• Coordinate solutions across various services to maintain operational efficiency

Client Relations & Project Management

• Assist with scheduling and tracking client projects from start to completion
• Proactively develop and maintain client relationships ensuring expected service levels are achieved
• Ensure consistent delivery of exceptional customer service
• Respond to and follow through on requests for information
• Maintain detailed communication records
• Communicate effectively with all levels of management with minimal supervision

Front Desk Duties

• Greet, host, and provide support for guests, visitors, and employees
• Assist visitors and employees with wayfinding
• Answer all incoming calls
• Manage visitor and parking requests
• Update phone lists, SOPs, and other administrative duties as requested

General Office & Housekeeping Duties

• Perform housekeeping duties (i.e., pick up and display literature, maintain a welcoming and clean presentation of the lobby, report any mechanical issues or other issues to the facilities group)
• Assist with coordination and scheduling of office/building maintenance activities

Mailroom Support

• Support onsite mailroom with packages/deliveries
• Prepare postage/labels for mail/UPS/FedEx, courier services, etc.

Additional Duties

• Any and all other duties and tasks as assigned

Qualifications

Education

Required:

• High School Diploma

Experience

Required:

• Two or more years of relevant experience

Preferred:

• Three years of administrative/facilities experience supporting multiple people, preferably in the commercial real estate industry

Skills & Knowledge

Required:

• Excellent customer service and relationship building skills
• Strong organizational, interpersonal, and communication skills
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook

Preferred:

• Working knowledge of audio-visual equipment located in conference rooms
• Mailroom experience

Physical Requirements & Work Conditions

• This work is partially a sedentary role
• Must be able to handle packages, deliver mail/packages in multi-floor buildings, and bend, walk, or stand as necessary

Location

Bedford, MA

Work Schedule

8hrs - 1st Shift/ Morning Shift