Automotive Service Advisor: Customer Liaison & Solutions

L0256 Access Ford of Corpus Christi; Corpus Christi (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Medical, Dental and Vision Plans

Paid Holidays

PTO

Disability insurance

Life Insurance

401(k)

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Access Ford of Corpus Christi is seeking a Service Advisor to be the communication bridge between customers and technicians, ensuring the right services are understood and approved. Training will be provided by industry experts, and employees receive competitive pay, medical benefits, and paid holidays.

We value a positive mindset, strong customer service skills, and a basic mechanical understanding. A valid driver’s license is required, and the role reports to the service manager in a

Qualifications

• Experience in a customer-facing role with a positive mindset.
• Team-oriented approach and strong communication skills.
• Basic mechanical understanding is helpful and welcomed.
• Valid driver’s license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductible
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Keeping customer informed of service specials, completion times and service expenses

Skills

Customer service

Communication

Team player

Mechanical knowledge

Driver's license

Education

High School diploma or equivalent

Job description

Access Ford of Corpus Christi is seeking a Service Advisor to be the communication bridge between customers and technicians, ensuring the right services are understood and approved. Training will be provided by industry experts, and employees receive competitive pay, medical benefits, and paid holidays.

We value a positive mindset, strong customer service skills, and a basic mechanical understanding. A valid driver’s license is required, and the role reports to the service manager in a