Automotive Service Advisor | Customer-Centric & Flexible

payneautogroup; Weslaco (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Weslaco Ford is seeking a Service Advisor to assist customers with vehicle service needs and ensure satisfaction. You will greet customers, schedule appointments, explain required services, and provide estimates. The role requires strong communication, automotive knowledge, and computer skills, in a fast-paced environment.

Join a team focused on exceptional customer service and build lasting customer relationships while staying current with manufacturer recommendations and service procedures.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in customer service, preferably automotive service.
• Strong communication and interpersonal skills; computer proficiency.

Responsibilities

• Greet customers and determine their service needs.
• Schedule service appointments and communicate throughout the process.
• Advise on necessary services based on inspections and manufacturer recommendations.
• Provide estimates for services and obtain customer approval.
• Coordinate with technicians to ensure timely completion.
• Resolve customer complaints professionally.
• Maintain customer records and service history in the system.
• Stay updated on product knowledge and service procedures.

Skills

Customer service

Communication skills

Automotive knowledge

Multitasking

Computer proficiency

Education

High school diploma

Associate degree preferred

Job description

Weslaco Ford is seeking a Service Advisor to assist customers with vehicle service needs and ensure satisfaction. You will greet customers, schedule appointments, explain required services, and provide estimates. The role requires strong communication, automotive knowledge, and computer skills, in a fast-paced environment.

Join a team focused on exceptional customer service and build lasting customer relationships while staying current with manufacturer recommendations and service procedures.