Auto Service Advisor - Customer‑Focused & Fast-Paced

Hireology; Village of Hempstead (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO & Sick Leave

401K

Ford training

Master certification

Job summary

Ford Dealership in New York is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments while ensuring accurate vehicle information is documented.

You will prepare labor and parts estimates, monitor vehicle progress throughout the day, and clearly explain all completed work and charges to customers. A background in a Ford dealership is a plus, with opportunities for growth and training.

Qualifications

• Minimum of 1 year in service department.
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long‑term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair and service procedures and specifications.
• Basic computer skills.
• Positive, friendly attitude.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Automobile knowledge

Problem solving

Communication

Computer skills

Fast-paced environment

Integrity

Education

High school diploma or equivalent

Job description

Ford Dealership in New York is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments while ensuring accurate vehicle information is documented.

You will prepare labor and parts estimates, monitor vehicle progress throughout the day, and clearly explain all completed work and charges to customers. A background in a Ford dealership is a plus, with opportunities for growth and training.