Fast-Track Auto Service Advisor (Customer-Facing)

Chevroletoffredericksburg; Rosenberg (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Training

Job summary

Quick Lane of Rosenberg / Ford of Rosenberg in Rosenberg, TX is seeking a motivated Quick Lane Service Advisor to join our service team. You will be the primary contact for customers visiting Quick Lane for routine maintenance and light repairs, delivering a friendly, efficient experience.

If you have strong communication, enjoy a fast-paced shop, and are comfortable using dealership management systems, we’d like to hear from you.

Qualifications

• Previous automotive service advisor experience preferred.
• Automotive maintenance and repair knowledge is a plus.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and remain organized in a busy service environment.
• Comfortable using computers and dealership management systems.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to work collaboratively with technicians, management, and fellow advisors.
• Valid driver's license.

Responsibilities

• Greet customers promptly and professionally, creating a welcoming service experience.
• Assist customers with oil changes, tire rotations, brake services, batteries, tires, and other maintenance needs.
• Accurately document customer concerns and create repair orders.
• Review vehicle inspection results and clearly communicate recommended maintenance and repairs.
• Provide accurate service estimates, explain pricing, and obtain customer authorization.
• Maintain communication with technicians to ensure efficient workflow and timely service completion.
• Keep customers informed of vehicle status, recommendations, and expected completion times.
• Review completed services and invoices with customers.
• Build lasting customer relationships through honesty, professionalism, and consistent follow-up.
• Help achieve departmental goals for customer satisfaction, sales, and service efficiency.

Skills

Customer service

Communication

Multitasking

Team collaboration

Computer literacy

Tools

DMS

Job description

Quick Lane of Rosenberg / Ford of Rosenberg in Rosenberg, TX is seeking a motivated Quick Lane Service Advisor to join our service team. You will be the primary contact for customers visiting Quick Lane for routine maintenance and light repairs, delivering a friendly, efficient experience.

If you have strong communication, enjoy a fast-paced shop, and are comfortable using dealership management systems, we’d like to hear from you.