Client-Facing SaaS Project Manager (UK/Ireland)

Benifex Limited; United States; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Flexible work setup

Birthday off

Wellbeing days

Healthcare cash plan

25 days holiday

Job summary

Benifex Limited is seeking a Project Manager to join the UK & Ireland services team. You will lead multiple customer implementations, maintain strong client relationships, and ensure delivery across the full project lifecycle.

You’ll manage discovery, design, build, testing, and go-live phases in a fast-paced SaaS environment, with onboarding and mentoring support. A proactive, organised approach and strong collaboration are essential.

Qualifications

• 2–5 years’ experience as a Project Manager or in a similar role.
• Experience working with external clients or in a customer-facing environment.
• Strong communication skills with the confidence to lead discussions and build client relationships.

Responsibilities

• Manage a portfolio of projects across multiple customers, ensuring delivery to time, scope, and quality expectations.
• Act as the main point of contact for clients, leading regular meetings and maintaining strong relationships.
• Coordinate delivery across project phases including discovery, design, build, testing, and go-live.
• Balance multiple projects at different stages, effectively prioritising tasks and managing competing deadlines.
• Maintain project plans, documentation, and RAID logs to ensure effective tracking and governance.
• Support customer testing and implementation activities, ensuring a smooth delivery experience.
• Collaborate with internal teams to deliver seamless project outcomes.
• Monitor project risks and issues, escalating where required to ensure successful delivery.

Skills

Client-facing

Project management

Communication

Multi-project delivery

Organised & proactive

Job description

Benifex Limited is seeking a Project Manager to join the UK & Ireland services team. You will lead multiple customer implementations, maintain strong client relationships, and ensure delivery across the full project lifecycle.

You’ll manage discovery, design, build, testing, and go-live phases in a fast-paced SaaS environment, with onboarding and mentoring support. A proactive, organised approach and strong collaboration are essential.