Client-Facing Project Manager — SaaS & Ops

PMO Partners LLC; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

PMO Partners LLC in Boston seeks a Project Manager to drive successful services engagements, collaborating with active customers to set expectations, plan, communicate, guide through change, and negotiate scope, timeline, and budget. You will tailor communications across teams, prepare status reports, run meetings, and keep stakeholders informed.

The ideal candidate has 2+ years in customer-facing PM roles at fast-paced, high-tech companies (SaaS/SI).

Qualifications

• 2+ years of project management experience in customer-facing roles.
• SaaS and SI experience preferred in fast-paced, high-tech companies.
• Experience in manufacturing operations, large OEMs, or STEM roles related to supply chain, ops management, engineering, or fabrication is a plus.
• Familiarity with lean six sigma or process improvement is a plus.
• Experience with ERP systems and/or software integrations is a plus.
• Highly organized with ability to manage timelines, scope, and budgets while thinking creatively.
• Strong communicator and listener, able to clearly explain concepts, status, and plans to internal teams and clients.

Responsibilities

• Manage and tailor communications across internal and customer teams, preparing status reports, conducting meetings, and addressing inquiries to keep stakeholders informed and engaged.
• Prioritize time management and urgency, balancing project timelines, resource accountability, scope, and budget.
• Oversee project scope, manage customer expectations, and address scope creep directly with customers.
• Assess project health, identify risks, and implement risk management strategies to ensure successful project delivery.
• Ensure project records reflect customer goals, timelines, scope, risks, and progress.

Skills

Project management

Stakeholder communication

Risk management

Timeline planning

Budget management

Cross-functional collaboration

Customer-facing experience

Change management

Lean Six Sigma

Tools

ERP systems

Job description

PMO Partners LLC in Boston seeks a Project Manager to drive successful services engagements, collaborating with active customers to set expectations, plan, communicate, guide through change, and negotiate scope, timeline, and budget. You will tailor communications across teams, prepare status reports, run meetings, and keep stakeholders informed.

The ideal candidate has 2+ years in customer-facing PM roles at fast-paced, high-tech companies (SaaS/SI).