Regional Office Services & Experience Leader

RR Donnelley & Sons; Chicago (IL); On-site; USD 85,000 - 136,000; Full time

Job summary

RRD seeks an Office Services Manager to lead regional workplace services across multiple sites, delivering white-glove service and cost-conscious operations.

You will manage a team of nine, partner with clients and vendors, implement global standards, and drive continuous improvement while ensuring top-tier client satisfaction across Chicago-area locations. The role emphasizes coaching, staffing, onboarding, performance reviews, and strategic budgeting.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years of workplace services, hospitality, office services, facilities, or related operational leadership experience within a corporate or professional services environment.
• Experience managing multi-site operations, teams, and client relationships.
• Strong client service, leadership, communication, organizational, financial judgment, problem-solving, and decision-making skills in a fast-paced, service-focused environment.
• Proven ability to improve or sustain client, service, financial, or contract performance through continuous improvement.

Responsibilities

• Lead Client & Workplace Experience operations across assigned locations, ensuring delivery of consistent white-glove service standards and operational excellence.
• Serve as the primary regional client partner and escalation point for service, operational, workforce, and workplace experience matters.
• Support implementation of global service standards, governance practices, and continuous improvement initiatives.
• Partner with stakeholders, vendors, and site leadership to deliver seamless workplace, hospitality, reception, facilities, and office services support.
• Create and present regular Client Service Reviews, using service data and client feedback to identify process improvements, support informed decision-making, and demonstrate value to the client.
• Identify opportunities for account growth, new services, and resolutions to client challenges, escalating opportunities to the manager as appropriate.
• Lead, coach, and develop a team of approximately nine full-time employees, including front-line and supervisory roles.

Skills

Client leadership

Communication

Organizational skills

Financial judgment

Problem-solving

Travel readiness

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

RRD seeks an Office Services Manager to lead regional workplace services across multiple sites, delivering white-glove service and cost-conscious operations.

You will manage a team of nine, partner with clients and vendors, implement global standards, and drive continuous improvement while ensuring top-tier client satisfaction across Chicago-area locations. The role emphasizes coaching, staffing, onboarding, performance reviews, and strategic budgeting.