Professional Services Technician

Global Payment Holding Company; City of Troy (NY); À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Global Payments is seeking a client-focused professional in the United States to install and optimize payments solutions, drive issue resolution, and influence product improvements. You will partner with clients, manage multiple priorities, and translate business needs into actionable outcomes that enhance client satisfaction and operational performance.

Travel up to 90% is required; experience in payments or financial technology is a plus.

Qualifications

• Proven experience partnering with clients to understand business needs, resolve challenges, and deliver positive business outcomes.
• Strong problem-solving and analytical skills with the ability to assess complex situations, identify root causes, and recommend effective solutions.
• Demonstrated ability to communicate technical concepts in clear, business-friendly language across a variety of audiences.
• Experience managing multiple priorities while maintaining high levels of accuracy, accountability, and client focus.

Responsabilités

• Install and optimize hardware and software solutions, delivering timely, effective outcomes with minimal disruption to clients.
• Lead investigations and coordinate cross-functional stakeholders to resolve issues and keep clients informed and confident.
• Identify recurring trends and root causes to provide insights that improve client experience and operational performance.
• Guide clients toward best-practice solutions that optimize system performance and adoption of Global Payments capabilities.
• Translate business needs into actionable requirements to drive value for clients and the organization.

Formation

Bachelor's degree or equivalent

Description du poste

What you'll own

Installation of both hardware and software solutions by delivering timely, effective solutions that minimize disruption, improve client satisfaction, and strengthen long-term business relationships.

Drive successful issue resolution outcomes by leading investigations, coordinating cross-functional stakeholders, and ensuring clients remain informed and confident throughout the resolution process.

Influence product and service improvements by identifying recurring trends, uncovering root causes, and providing insights that enhance client experiences and operational performance.

Guide clients toward best-practice solutions that optimize system performance, increase adoption of Global Payments capabilities, and support their business objectives.

Champion client success across the organization by translating business needs into actionable requirements, helping shape enhancements that create value for clients and the broader business.

What you'll bring

Proven experience partnering with clients to understand business needs, resolve challenges, and deliver positive business outcomes.

Strong problem-solving and analytical skills with the ability to assess complex situations, identify root causes, and recommend effective solutions.

Demonstrated ability to communicate technical concepts in clear, business-friendly language across a variety of audiences.

Experience managing multiple priorities while maintaining high levels of accuracy, accountability, and client focus.

Bachelor's degree or equivalent combination of education, training, and relevant professional experience.

Ability to travel up to 90% of the time.

It's a bonus if you have Experience within the credit card, payments, or financial technology industry.

Track record of influencing process improvements that enhanced client experience or operational effectiveness.

Experience collaborating with technical, account management, and vendor partners to deliver successful client outcomes.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

Global Payments Inc. is an equal employment opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].

In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

Company overview

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500 company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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