Client-Facing Implementation Project Lead

ProcessUnity, Inc.; Danbury (CT); On-site; GBP 42,000 - 59,000; Full time

Job summary

ProcessUnity, Inc. is seeking an experienced Implementation Project Manager to lead the deployment of our risk and compliance platform for new and existing clients.

You will collaborate with sales, finance, marketing, support, product, and engineering to manage client implementations effectively. The role emphasizes clear communication, strategic guidance, and delivery on time and within budget, with opportunities to mentor teams and contribute to best practices.

Qualifications

• Bachelor’s degree strongly preferred and 2-5 years of project management experience leading complex, customer-facing software implementations.
• Extensive experience leading large-scale software implementation projects for external clients.
• Proven ability to manage multiple high-priority projects on time and within budget.

Responsibilities

• Lead and oversee multiple high-profile client implementations and internal projects, ensuring timely and successful delivery of complex initiatives
• Serve as the primary point of contact for clients during the implementation process, cultivating strong relationships with key stakeholders to ensure long-term customer satisfaction and success
• Develop and execute comprehensive project plans, outlining tasks, dependencies, and timelines, ensuring projects are delivered on time and within budget
• Understand customer requirements and system capabilities to provide strategic guidance and ensure full alignment between customer objectives and system functionality
• Proactively track, assess, and communicate project goals, plans, potential risks, timelines, action items, and budgets to all internal and external stakeholders
• Collaborate closely with Implementation Consultants to ensure seamless project execution and alignment with the overall project approach
• Lead regular touchpoints and executive-level status meetings with customers, providing clear, strategic, and professional communication
• Effectively manage changes in project scope, developing contingency plans to mitigate risks
• Apply project management best practices and business acumen to deliver high-quality work
• Contribute to the development of best practices, standards, and methodologies that enhance the efficiency of future implementations
• Participate in product training, knowledge transfer sessions, and other strategic initiatives to continuously develop your expertise in ProcessUnity solutions

Skills

Project management

Client-facing leadership

Software implementation

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Job description

ProcessUnity, Inc. is seeking an experienced Implementation Project Manager to lead the deployment of our risk and compliance platform for new and existing clients.

You will collaborate with sales, finance, marketing, support, product, and engineering to manage client implementations effectively. The role emphasizes clear communication, strategic guidance, and delivery on time and within budget, with opportunities to mentor teams and contribute to best practices.