Client-Facing Implementation Lead for Software Onboarding

FNBTECH INC; Dallas (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Unlimited PTO

401(k) match

Career development opportunities

Team-building events

Collaborative work environment

Job summary

Craftable is seeking an Implementation Manager to lead client onboarding and oversee end-to-end software implementation projects. The role requires coordinating with Sales, Customer Success, and Technical Support to ensure a seamless client experience from planning through go-live.

The ideal candidate will manage multiple projects, train clients on our platform, and continuously improve our deployment processes while maintaining strong client relationships and ensuring on-time delivery.

Qualifications

• 3+ years of experience in complex software implementation, professional services, or a similar project management role.
• Proven experience managing multiple projects simultaneously in a fast-paced environment.
• Strong understanding of hospitality industry tech is preferred.
• Excellent project management skills with ability to create and execute detailed project plans.

Responsibilities

• Lead and manage multiple client implementations simultaneously, ensuring projects are completed on time, within scope, and on budget.
• Serve as primary client contact during onboarding, building strong relationships with key stakeholders.
• Conduct comprehensive training sessions for clients on platform features.
• Configure software to meet clients' business needs and workflows.
• Collaborate with Sales, Customer Success, and Technical Support for smooth handoffs.
• Identify and resolve roadblocks during implementation.
• Create and maintain detailed project plans, timelines, and documentation.
• Provide feedback to Product and Engineering to improve the implementation process.

Skills

Project management

Client onboarding

Cross-functional collaboration

Communication

Education

Bachelor's degree

Tools

GuideCX

Monday.com

Job description

Craftable is seeking an Implementation Manager to lead client onboarding and oversee end-to-end software implementation projects. The role requires coordinating with Sales, Customer Success, and Technical Support to ensure a seamless client experience from planning through go-live.

The ideal candidate will manage multiple projects, train clients on our platform, and continuously improve our deployment processes while maintaining strong client relationships and ensuring on-time delivery.