Client Onboarding & Implementation Lead

Craftable; Farmers Branch (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Supplemental leave plans

Unlimited PTO

401(k) with match

Career growth opportunities

Team-building events

Inclusive culture

Job summary

Craftable, based in Texas, seeks an Implementation Manager to lead client onboarding from planning to go-live. You will coordinate cross-functional teams to ensure projects stay on time and within scope.

This client-facing role requires strong PM skills, hospitality industry understanding, and the ability to train and configure the software to fit client workflows. In-office four days a week in Farmers Branch.

Qualifications

• 3 years of experience in complex software implementation or a similar PM role.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong hospitality industry knowledge and technology workflows preferred.
• Excellent project management skills with detailed planning and execution.
• Outstanding communication, presentation, and interpersonal abilities.
• Experience with PM software such as GuideCX or Monday.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead and manage multiple client implementations to on-time, in-scope, and on-budget delivery.
• Serve as primary client contact during onboarding and guide stakeholders.
• Conduct comprehensive onboarding and training for platform usage.
• Configure software to meet client business needs and workflows.
• Collaborate with Sales, Customer Success, and Technical Support teams.
• Identify and resolve roadblocks during implementation.
• Create and maintain detailed project plans and timelines.
• Provide feedback to Product and Engineering for process improvements.

Skills

Project management

Client relationship management

Communication

Training & onboarding

Problem-solving

Documentation

Education

Bachelor's degree or equivalent experience

Tools

GuideCX

Monday.com

Job description

Craftable, based in Texas, seeks an Implementation Manager to lead client onboarding from planning to go-live. You will coordinate cross-functional teams to ensure projects stay on time and within scope.

This client-facing role requires strong PM skills, hospitality industry understanding, and the ability to train and configure the software to fit client workflows. In-office four days a week in Farmers Branch.