Facilities Operations & Client Success Manager

CBRE Group, Inc.; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Manager to oversee a small to medium-sized team responsible for delivering all client commitments within Operations Management.

You will coordinate staff functions and daily activities to support the organization’s goals and strategies. You will supervise staff performance, recruit when needed, manage client relationships, monitor service levels, and collaborate with sales to define project requirements.

Qualifications

• Supervision of employees and teams
• Development of staff through training and coaching
• Performance evaluations of team members
• Oversight of recruitment and hiring processes

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

Skills

Staff supervision

Training & development

Performance coaching

Hiring & recruitment

Job description

CBRE Group, Inc. is seeking an Account Manager to oversee a small to medium-sized team responsible for delivering all client commitments within Operations Management.

You will coordinate staff functions and daily activities to support the organization’s goals and strategies. You will supervise staff performance, recruit when needed, manage client relationships, monitor service levels, and collaborate with sales to define project requirements.