Account Manager, Facilities & Client Operations

CBRE Group, Inc.; New York (NY); On-site; USD 75,000 - 115,000; Full time

Job summary

CBRE Group, Inc. in New York is seeking an Account Manager to oversee a small to mid-sized team delivering client commitments under Global Workplace Solutions. You will coordinate staff, manage schedules, and ensure successful project execution.

You will lead performance reviews, mentor staff, and partner with sales to identify opportunities while maintaining contract obligations and service levels. This role emphasizes CBRE RISE values and client satisfaction.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3–5 years of relevant experience in staff management and operations.
• Ability to guide sensitive information and set performance expectations.
• Proficient in Microsoft Office suite; strong organizational skills.

Responsibilities

• Provide formal supervision, training, and coaching for staff.
• Coordinate daily activities, schedule tasks, and cross-train team.
• Define project requirements with sales and manage risks and plans.
• Manage client relationships and identify new sales opportunities.
• Monitor service levels and report findings to senior management.
• Drive delivery against contractual obligations and timelines.

Skills

Staffing

Coaching

Leadership

Performance management

Mentoring

Excel

Communication

Organizational skills

Education

Bachelor's Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE Group, Inc. in New York is seeking an Account Manager to oversee a small to mid-sized team delivering client commitments under Global Workplace Solutions. You will coordinate staff, manage schedules, and ensure successful project execution.

You will lead performance reviews, mentor staff, and partner with sales to identify opportunities while maintaining contract obligations and service levels. This role emphasizes CBRE RISE values and client satisfaction.