Client-Facing Business Banking Specialist

Minnwest Bank; Dawson (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Holidays

Paid Vacation

Parental Leave

Disability Insurance

Life Insurance

Tuition Reimbursement

EAP

Volunteer Time Off

Employee Resource Group

Job summary

Minnwest Bank is seeking a full-time Business Banking Associate for our Dawson location. This front-line role serves as the face of the bank, ensuring a courteous customer experience and efficient loan process support.

You will interact with officers, loan operations, and analysts to deliver rapid, accurate service, communicating professionally and solving customer issues with tenacity and teamwork.

Qualifications

• High school diploma or equivalent is required.
• 6 months of customer service experience.
• Basic reading, writing and mathematical skills.
• Clear, professional communication with customers and coworkers.
• Willing to continuously learn and grow within the organization.
• Preferred: 2-year associate degree.
• Preferred: 1–2 years in loan operations or loan department.
• Ability to multi-task and work alone or in a team; strong math/problem-solving.

Responsibilities

• Answer routine telephone and mail inquiries, including interest and payments.
• Receive and initiate loan workflow with customer information and guide through loan process.
• Collaborate with Loan Operations Specialists for rapid responses and smooth experiences.
• Assist other BBAs and cross-sell bank products and services.
• Organize and maintain customer files per procedures and retention guidelines.

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Education

High School Diploma

Associate degree

Job description

Minnwest Bank is seeking a full-time Business Banking Associate for our Dawson location. This front-line role serves as the face of the bank, ensuring a courteous customer experience and efficient loan process support.

You will interact with officers, loan operations, and analysts to deliver rapid, accurate service, communicating professionally and solving customer issues with tenacity and teamwork.