Business Banking Associate

Minnwest Bank; Dawson (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Holidays

Paid Vacation

Parental Leave

Disability Insurance

Life Insurance

Tuition Reimbursement

EAP

Volunteer Time Off

Employee Resource Group

Job summary

Minnwest Bank is seeking a full-time Business Banking Associate for our Dawson location. This front-line role serves as the face of the bank, ensuring a courteous customer experience and efficient loan process support.

You will interact with officers, loan operations, and analysts to deliver rapid, accurate service, communicating professionally and solving customer issues with tenacity and teamwork.

Qualifications

• High school diploma or equivalent is required.
• 6 months of customer service experience.
• Basic reading, writing and mathematical skills.
• Clear, professional communication with customers and coworkers.
• Willing to continuously learn and grow within the organization.
• Preferred: 2-year associate degree.
• Preferred: 1–2 years in loan operations or loan department.
• Ability to multi-task and work alone or in a team; strong math/problem-solving.

Responsibilities

• Answer routine telephone and mail inquiries, including interest and payments.
• Receive and initiate loan workflow with customer information and guide through loan process.
• Collaborate with Loan Operations Specialists for rapid responses and smooth experiences.
• Assist other BBAs and cross-sell bank products and services.
• Organize and maintain customer files per procedures and retention guidelines.

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Education

High School Diploma

Associate degree

Job description

About Minnwest:

Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Job Summary:

Minnwest Bank is seeking a full-time Business Banking Associate for our Dawson location. This administrative position has a critical role in providing Minnwest Bank customers with a professional and courteous customer experience. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error-free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers. You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues.

Duties and Responsibilities (including but not limited to):

• Answer routine telephone and mail inquires, including interest paid and due, loan payoffs, and verification of payments.
• Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process:
  • Order pre and post Title work, flood determinations, appraisals, phase 1, UCC searches etc. as needed
  • Complete loan input worksheets and order loan documents
  • Process advances, wires, etc. for disbursement and payment of fees after loan closing
  • Organize and maintain customer files and records according to established procedures and retention guidelines.
  • Process loan checklists, eligibility checklists and paid note files
• Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error-free process, and a smooth customer experience.
• Assist other BBAs within the company as needed.
• Cross-sell bank related products and services.

Minimum Requirements:

• High School diploma or equivalent
• 6 months of customer service experience
• Basic reading, writing, and mathematical skills
• Ability to communicate with customers and coworkers in a clear, effective professional manner.
• Willing to continuously learn and grow within the organization.

Preferred Qualifications:

• 2-year associate degree
• 1 to 2 years of experience in loan operations, loan assistant, or in a loan department
• Ability to multi-task, be organized, effective time management and ability to communicate with customers in a professional manner.
• Ability to work alone or within a team setting.
• Strong mathematical and problem-solving skills.

Schedule:

Monday - Friday: 8:00 am - 5:00 pm

Workplace Environment:

• Requires face-to-face interaction and coordination of work with customers, other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay Range:

$18.40- $20.70/hour

Pay range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate's job-related knowledge, skills, and experience, among other factors.

Minnwest Benefits:

In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Paid Parental Leave
• Short- and Long-Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

All benefits are subject to eligibility requirements.

A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission or your offer of employment.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.