Business Banking Associate

Minnwest Corporation; Dawson (MN); Presencial; USD 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

401(k) with Employer Match

Employee Stock Ownership Plan (ESOP)

Paid Holidays and Paid Vacation Days

Disability Insurance

Life Insurance

Tuition Reimbursement and Career Dev.

Employee Assistance Program

Volunteer Time Off

Descripción de la vacante

Minnwest Bank in Dawson, MN is seeking a full-time Business Banking Associate to deliver professional customer service in a front-line capacity. You will interact with customers and bankers to ensure rapid, accurate responses and a positive experience.

Prior loan operations exposure is a plus and ability to multi-task is essential. The role emphasizes clear communication, ongoing learning, and a team-based approach to support loan processes and customer inquiries in a local community bank

Formación

• 6 months of customer service experience
• High School diploma or equivalent required
• Ability to communicate with customers and coworkers in a clear, professional manner

Responsabilidades

• Answer routine telephone and mail inquiries, including interest and payments.
• Guide customers through the loan process and upload loan documents.
• Collaborate with Loan Operations Specialists for rapid customer response.
• Cross-sell bank products and services.
• Maintain organized customer files per procedures.

Conocimientos

Customer service

Communication

Time management

Teamwork

Educación

High School diploma or equivalent

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Banking Associate

Dawson Ag Full-time Regular OFFICE 5C Dawson, MN, US

2 days ago Requisition ID: 1387

Salary Range: $18.40 To $20.70 Hourly

About Minnwest: Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Job Summary: Minnwest Bank is seeking a full-time Business Banking Associate for our Dawson location. This administrative position has a critical role in providing Minnwest Bank customers with a professional and courteous customer experience. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error‐free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers. You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues.

Duties and Responsibilities (including but not limited to):

• Answer routine telephone and mail inquires, including interest paid and due, loan payoffs, and verification of payments.
• Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process:
  • Order pre and post Title work, flood determinations, appraisals, phase 1, UCC searches etc. as needed
  • Complete loan input worksheets and order loan documents
  • Process advances, wires, etc. for disbursement and payment of fees after loan closing
  • Organize and maintain customer files and records according to established procedures and retention guidelines.
  • Process loan checklists, eligibility checklists and paid note files
• Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error-free process, and a smooth customer experience.
• Assist other BBAs within the company as needed.
• Cross-sell bank related products and services.
• High School diploma or equivalent
• 6 months of customer service experience
• Basic reading, writing, and mathematical skills
• Ability to communicate with customers and coworkers in a clear, effective professional manner.
• Willing to continuously learn and grow within the organization.

Preferred Qualifications:

• 1 to 2 years of experience in loan operations, loan assistant, or in a loan department
• Ability to multi-task, be organized, effective time management and ability to communicate with customers in a professional manner.
• Ability to work alone or within a team setting.
• Strong mathematical and problem-solving skills.
• Requires face-to-face interaction and coordination of work with customers, other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay Range:$18.40- $20.70/hour

The pay range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate’s job-related knowledge, skills, and experience, among other factors.

Minnwest Benefits: In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Short- and Long-Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

All benefits are subject to eligibility requirements.

A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission or your offer of employment.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.