Client-Facing Benefits Implementation Lead

CVS Health; Hartford (CT); On-site; USD 73,000 - 122,000; Full time

Benefits offered by this job

Bonus program

Comprehensive benefits

Job summary

CVS Health is seeking a skilled program manager to direct all aspects of self-funded new business client implementations at the Hartford area location. You will partner with stakeholders to address critical implementation issues and serve as the single point of contact for delivery.

The role requires 2+ years of project management and client-facing experience, along with strong negotiation, communication, and organizational skills.

Qualifications

• 2+ years project management and client-facing experience.
• Strong negotiation and conflict-resolution skills.
• Ability to stay flexible and focused under pressure.
• Attention to detail while delivering quality results.
• Clear and concise verbal and written communication.
• Highly organized with ability to prioritize multiple tasks.

Responsibilities

• Direct all aspects of customer benefit plan implementation for self-funded new business clients.
• Partner with internal and external stakeholders to anticipate issues and meet expectations.
• Act as single point of contact for implementation and timelines.
• Mediates resolution of project deliverables and tasks.
• Develops and executes implementation strategy aligned with client needs.
• Ensure compliance with performance guarantees and operational impact.
• Engage team members to fulfill responsibilities and solicit feedback for quality improvements.

Skills

Project management

Client facing

Negotiation

Stress management

Attention to detail

Clear communication

Time management

Education

High School diploma/GED

Associate's degree preferred

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health is seeking a skilled program manager to direct all aspects of self-funded new business client implementations at the Hartford area location. You will partner with stakeholders to address critical implementation issues and serve as the single point of contact for delivery.

The role requires 2+ years of project management and client-facing experience, along with strong negotiation, communication, and organizational skills.