Client-Facing B2B Logistics Success Specialist
Global Commerce Fulfillment
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Job summary
Global Commerce Fulfillment is seeking a Customer Service Specialist to drive satisfaction and growth for its US-based client portfolio. You will manage onboarding, adoption, and ongoing support, collaborating across Operations, Technology and Sales to deliver seamless service.
The role emphasizes strong communication, problem-solving, and the ability to translate complex logistics topics for clients. Located in Fieldsboro, NJ, it involves close client interaction and growth opportunities.
Qualifications
- Experience in customer success, account management or logistics operations.
- Ability to simplify complex logistics topics for clients.
- Excellent communication and relationship-building abilities.
Responsibilities
- Manage relationships with a portfolio of B2B eCommerce clients.
- Lead client onboarding, service adoption and ongoing account support.
- Collaborate with Operations, Technology, Sales and internal teams.
- Monitor fulfillment performance and drive continuous improvement.
- Conduct client business reviews and provide performance insights.
- Identify opportunities for service expansion and client growth.
Skills
Education
Tools
Job description
Global Commerce Fulfillment is seeking a Customer Service Specialist to drive satisfaction and growth for its US-based client portfolio. You will manage onboarding, adoption, and ongoing support, collaborating across Operations, Technology and Sales to deliver seamless service.
The role emphasizes strong communication, problem-solving, and the ability to translate complex logistics topics for clients. Located in Fieldsboro, NJ, it involves close client interaction and growth opportunities.
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