Customer Service Specialist

Global Commerce Fulfillment; Fieldsboro (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Global Commerce Fulfillment is seeking a Customer Service Specialist to drive satisfaction and growth for its US-based client portfolio. You will manage onboarding, adoption, and ongoing support, collaborating across Operations, Technology and Sales to deliver seamless service.

The role emphasizes strong communication, problem-solving, and the ability to translate complex logistics topics for clients. Located in Fieldsboro, NJ, it involves close client interaction and growth opportunities.

Qualifications

• Experience in customer success, account management or logistics operations.
• Ability to simplify complex logistics topics for clients.
• Excellent communication and relationship-building abilities.

Responsibilities

• Manage relationships with a portfolio of B2B eCommerce clients.
• Lead client onboarding, service adoption and ongoing account support.
• Collaborate with Operations, Technology, Sales and internal teams.
• Monitor fulfillment performance and drive continuous improvement.
• Conduct client business reviews and provide performance insights.
• Identify opportunities for service expansion and client growth.

Skills

Customer success

Account management

Relationship building

Logistics knowledge

Problem solving

Communication

Education

Bachelor’s degree or equivalent in logistics/supply chain/business

Tools

WMS

Order management systems

Logistics platforms

Job description

At GCF, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 38 million ft² in 14+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences.

We are seeking a Customer Service Specialist to join our US team and play a key role in driving customer satisfaction, retention, and business growth.

Location:

(Starting December 2026: Fieldsboro, NJ 08505)

What You’ll Do

• Manage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner.
• Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
• Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.
• Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.
• Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.
• Identify opportunities for service expansion and support client growth through value-added solutions.

What You’ll Need

• Experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
• Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
• Excellent communication and relationship-building abilities.
• Experience with logistics platforms, WMS, or order management systems is a plus.
• Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
• Fluent in both Chinese (Mandarin) and English.