Client Experience & Warranty Coordinator

ProHome; Wichita (KS); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive team environment

Ongoing training and development

Job summary

ProHome is seeking a highly organized Client Relationship Coordinator (CRC) to deliver an exceptional customer experience for homeowners, builders, and subcontractors. You will manage warranty claims from intake to closure, coordinate with trade partners, and ensure responsive service.

This role emphasizes relationship-building, problem-solving, and structured handling of multiple priorities. The ideal candidate has 2+ years in warranty administration or related fields, strong organizational

Qualifications

• Minimum of two years in warranty administration or related fields in a fast-paced environment.
• High school diploma or equivalent.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with CRM systems and Microsoft Office (Outlook, Teams, Excel).

Responsibilities

• Serve as the primary point of contact for homeowners, builders, developers, and subcontractors.
• Deliver a responsive, professional, and customer-focused experience.
• Handle customer concerns and escalated situations with professionalism and empathy.
• Manage warranty claims from intake through closure.
• Facilitate communication between homeowners, builders, and trade partners.

Skills

CRM proficiency

Organizational skills

Time-management

Written and verbal communication

Education

High school diploma

Tools

CRM systems

Microsoft Office

Outlook

Teams

Excel

Job description

ProHome is seeking a highly organized Client Relationship Coordinator (CRC) to deliver an exceptional customer experience for homeowners, builders, and subcontractors. You will manage warranty claims from intake to closure, coordinate with trade partners, and ensure responsive service.

This role emphasizes relationship-building, problem-solving, and structured handling of multiple priorities. The ideal candidate has 2+ years in warranty administration or related fields, strong organizational