Warranty Service & Customer Care Coordinator

Meritage Homes; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay structure

Strong benefits

Flexible work-life integration

Team-oriented environment

Career growth in a national company

Job summary

Meritage Homes is seeking a Customer Care Coordinator to manage warranty service requests, coordinate with homeowners, vendors, construction and sales teams, and generate timely reports. You will input and track service orders and maintain records in core systems, ensuring accurate warranty processing and escalation when needed.

The role demands attention to detail, familiarity with construction processes, and strong communication across departments to support a superior homebuyer experience.

Qualifications

• High school diploma or equivalent is required; construction management coursework preferred.
• At least 1 year of construction experience with supervisory or project oversight preferred.
• Knowledge of homebuilding and construction systems, codes, ROC.
• Ability to read blueprints for quality control and inspection.

Responsibilities

• Coordinate warranty service requests via email or Meritage website and verify escrow dates.
• Receive and expedite calls from homeowners and vendors.
• Communicate with construction, warranty and sales personnel to expedite warranty requests.
• Input data, generate and distribute service requests and work orders promptly.
• Maintain and track information using the E1 People Soft System and Salesforce.
• Prepare reports and track warranty metrics weekly.

Skills

Blueprint reading

Residential construction knowledge

Building codes

ROC knowledge

Supervisory experience

Education

High school diploma or equivalent

Construction management coursework/degree

Tools

Microsoft Word

Microsoft Excel

Hyphen

Job description

Meritage Homes is seeking a Customer Care Coordinator to manage warranty service requests, coordinate with homeowners, vendors, construction and sales teams, and generate timely reports. You will input and track service orders and maintain records in core systems, ensuring accurate warranty processing and escalation when needed.

The role demands attention to detail, familiarity with construction processes, and strong communication across departments to support a superior homebuyer experience.