Client Relationship Coordinator (CRC)

ProHome; Wichita (KS); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive team environment

Ongoing training and development

Job summary

ProHome is seeking a highly organized Client Relationship Coordinator (CRC) to deliver an exceptional customer experience for homeowners, builders, and subcontractors. You will manage warranty claims from intake to closure, coordinate with trade partners, and ensure responsive service.

This role emphasizes relationship-building, problem-solving, and structured handling of multiple priorities. The ideal candidate has 2+ years in warranty administration or related fields, strong organizational

Qualifications

• Minimum of two years in warranty administration or related fields in a fast-paced environment.
• High school diploma or equivalent.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with CRM systems and Microsoft Office (Outlook, Teams, Excel).

Responsibilities

• Serve as the primary point of contact for homeowners, builders, developers, and subcontractors.
• Deliver a responsive, professional, and customer-focused experience.
• Handle customer concerns and escalated situations with professionalism and empathy.
• Manage warranty claims from intake through closure.
• Facilitate communication between homeowners, builders, and trade partners.

Skills

CRM proficiency

Organizational skills

Time-management

Written and verbal communication

Education

High school diploma

Tools

CRM systems

Microsoft Office

Outlook

Teams

Excel

Job description

What You'll Do:

ProHome is seeking a highly organized and service-driven Client Relationship Coordinator (CRC) to provide an excellent customer experience.

As a CRC, you will collaborate closely with our partners to assist customers with service requests, questions/concerns and help ensure that every interaction reflects ProHome's commitment to responsive, professional service.

This is an excellent opportunity for someone who enjoys building relationships, managing multiple priorities, solving problems, and bringing structure to fast-moving situations.

Responsibilities:

• Serve as the primary point of contact for assigned homeowners, builders, developers, and subcontractors.

• Deliver a responsive, professional, and customer-focused experience.

• Handle customer concerns and escalated situations with professionalism and empathy.

• Manage warranty claims from intake through closure.

• Facilitate communication between homeowners, builders, and trade partners.

What We're Looking For:

Required Qualifications:

• Minimum of two years of experience in warranty administration, property management, service coordination, customer account management, or related fields in a fast-paced environment.
• High school diploma or equivalent required.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with CRM systems and Microsoft Office applications, including Outlook, Teams, and Excel.

Preferred Experience:

Ideal candidates may have experience in:

• Property management.
• Customer success or account management.
• Service dispatching.
• Construction project coordination.
• Working directly with homeowners, builders, contractors, or subcontractors.

Why Join ProHome?

At ProHome, you'll play a meaningful role in helping homeowners and builders navigate the warranty process while delivering exceptional customer service. You'll join a collaborative team environment where communication, accountability, and continuous improvement are valued every day.

Career Growth Opportunities:

We believe in promoting from within and offer a clear career path with our Client Relationship Coordinator Individual Development and Incentive Plan.

Compensation & Benefits:

• Pay: $19.00 - $20.00 per hour (compensation is based on experience, qualifications, and demonstrated customer service, coordination, and construction-related experience).
• Full-time employment.
• Career growth opportunities.
• Supportive team environment.
• Ongoing training and development opportunities.

Only candidates selected for an interview will be contacted.