Client Experience & Support Specialist

Stella Contracting, Inc; Portland (TN); On-site; USD 55,000 - 80,000; Full time

Job summary

Stella Contracting, Inc. is seeking a Client Support Specialist to provide expert assistance to clients and ensure a positive experience. You will navigate products and services, handle inquiries, and resolve issues while maintaining professional client relationships.

Ideal candidates communicate effectively, solve problems, and manage multiple requests in a fast-paced environment. This role emphasizes customer-first service, teamwork, and ongoing process improvements to enhance client

Qualifications

• Strong written and spoken communication skills.
• Experience in customer service or client support is preferred.
• Ability to manage multiple client requests with accuracy.
• Comfort with CRM systems and standard office tools.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, services, and policies.
• Troubleshoot issues and coordinate resolutions per service guidelines.
• Document interactions and resolutions in CRM systems.
• Assist with account setup, service requests, and routine tasks.
• Monitor pending requests and ensure timely closure.
• Escalate complex issues to appropriate teams.
• Maintain professional and empathetic communication throughout the process.
• Collaborate with sales, operations, and technical teams to meet client needs.
• Contribute to service improvements and client retention.

Skills

Customer service

Written and verbal communication

Problem-solving

Time management

Attention to detail

Teamwork

Empathy

Multi-tasking

CRM familiarity

Adaptability

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

CRM platforms (Salesforce, Zendesk, HubSpot)

Ticketing systems

Job description

Stella Contracting, Inc. is seeking a Client Support Specialist to provide expert assistance to clients and ensure a positive experience. You will navigate products and services, handle inquiries, and resolve issues while maintaining professional client relationships.

Ideal candidates communicate effectively, solve problems, and manage multiple requests in a fast-paced environment. This role emphasizes customer-first service, teamwork, and ongoing process improvements to enhance client