Client Support & Experience Specialist

Stella Contracting, Inc; Seattle (WA); On-site; USD 55,000 - 80,000; Full time

Job summary

Stella Contracting, Inc. is seeking a Client Support Specialist to deliver professional assistance to clients, answer inquiries, and resolve service-related issues.

You will help customers navigate products, services, and account-related requests while maintaining a positive client experience. The role emphasizes empathy, clear communication, and problem-solving across multiple channels, including email, phone, and live chat.

Qualifications

• High school diploma or equivalent required; associate or bachelor's in Business Administration, Communications, or related field preferred.
• Previous experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with professional client interaction.
• Proficient with email, office tools, CRM systems, and ticketing platforms.

Responsibilities

• Respond to client inquiries via email, telephone, live chat, and other channels.
• Provide accurate information on products, services, policies, and account-related matters.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document client interactions and resolutions in CRM or support systems.
• Assist clients with account setup, service requests, and product navigation.
• Monitor open requests and follow up to ensure timely resolution.
• Escalate complex issues to appropriate internal departments.
• Maintain professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to processes.
• Collaborate with sales, operations, technical support, and account management.

Skills

Customer service

Written communication

Verbal communication

Problem-solving

CRM systems

Time management

Attention to detail

Multitasking

Team collaboration

Education

High school diploma or equivalent

Associate or Bachelor's in Business, Communications, or related field (preferred)

Job description

Stella Contracting, Inc. is seeking a Client Support Specialist to deliver professional assistance to clients, answer inquiries, and resolve service-related issues.

You will help customers navigate products, services, and account-related requests while maintaining a positive client experience. The role emphasizes empathy, clear communication, and problem-solving across multiple channels, including email, phone, and live chat.