Client Experience & Solutions Specialist

Stella Contracting, Inc; Minneapolis (KS); Sur place; USD 55 000 - 80 000; Plein temps

Résumé du poste

Stella Contracting, Inc is seeking a Client Support Specialist to provide professional client assistance, resolve inquiries, and ensure a positive client experience. The role involves guiding customers through products and services, handling account-related requests, and maintaining high standards of communication and problem-solving.

The ideal candidate will manage multiple requests with empathy, collaborate with sales, operations, and technical support, and contribute to service improvements.

Qualifications

• Proven written and verbal communication skills.
• Strong interpersonal skills and professional communication with diverse clients.
• Effective problem-solving, critical thinking, and conflict resolution abilities.
• Strong organizational skills and attention to detail.

Responsabilités

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, services, policies, and account matters.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions in CRM/support systems.
• Assist clients with account setup, service requests, product navigation, and admin tasks.
• Monitor and follow up on outstanding requests to ensure timely resolution.
• Escalate complex issues to appropriate internal teams.

Formation

Associate degree

Bachelor's degree

Outils

Salesforce

Zendesk

HubSpot

Description du poste

Stella Contracting, Inc is seeking a Client Support Specialist to provide professional client assistance, resolve inquiries, and ensure a positive client experience. The role involves guiding customers through products and services, handling account-related requests, and maintaining high standards of communication and problem-solving.

The ideal candidate will manage multiple requests with empathy, collaborate with sales, operations, and technical support, and contribute to service improvements.