Client Experience Specialist

Stella Contracting, Inc; Cleveland (TN); Presencial; USD 55.000 - 80.000; Jornada completa

Descripción de la vacante

Stella Contracting, Inc. is seeking a client-focused, organized Client Support Specialist to provide professional assistance to clients, address inquiries, resolve service-related issues, and ensure a positive client experience.

The role involves acting as a key liaison between Stella Contracting, Inc. and clients, guiding them through products and services, documenting interactions in CRM, and collaborating with sales, operations, and technical teams to deliver timely support and satisfaction.

Formación

• High school diploma or equivalent; an associate or bachelor’s degree preferred.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and professional communication with diverse clients.
• Problem-solving and conflict-resolution abilities.
• Ability to manage multiple requests in a fast-paced environment.
• Proficiency with email, productivity tools, CRM, and ticketing systems.
• Independent work style with team collaboration.

Responsabilidades

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, services, policies, and accounts.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document client interactions and resolutions in CRM systems.
• Assist with account setup, service requests, and product navigation.
• Monitor and follow up on outstanding support requests.
• Escalate complex issues to relevant departments.
• Maintain clear, empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to procedures.
• Collaborate with sales, operations, and technical teams to meet client needs.

Conocimientos

Written communication

Verbal communication

Problem solving

Organizational skills

Time management

Empathy

Educación

High school diploma or equivalent

Associate or Bachelor’s preferred

Herramientas

CRM systems

Salesforce

Zendesk / HubSpot

Descripción del empleo

Stella Contracting, Inc. is seeking a client-focused, organized Client Support Specialist to provide professional assistance to clients, address inquiries, resolve service-related issues, and ensure a positive client experience.

The role involves acting as a key liaison between Stella Contracting, Inc. and clients, guiding them through products and services, documenting interactions in CRM, and collaborating with sales, operations, and technical teams to deliver timely support and satisfaction.