Guest Experience & Studio Operations Lead

Barry's; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Barry's is seeking a Client Operations Lead to positively influence studio sales and guest experiences in our San Francisco locations. You will lead the team, ensure hospitality excellence, and maintain high standards of communication and service across front desk, memberships, and events.

The role emphasizes brand representation, staff coaching, and seamless operation to deliver memorable experiences for every client within Barry's fitness community.

Qualifications

• Strong hospitality and customer service skills.
• Availability to work 4–5 shifts, including a weekend day.
• Friendly, outgoing personality with social interaction skills.
• Enthusiasm for Barry's brand and community.

Responsibilities

• Greet, assist and check in customers, delivering first-class hospitality.
• Maintain client database and manage memberships and payments.
• Support studio operations and lead initiatives to improve sales and service.
• Be the brand ambassador, ensuring a welcoming experience aligned with Barry's standards.
• Foster teamwork, provide coaching and maintain strong cross-functional relationships.

Skills

Hospitality

Customer service

Team leadership

Brand ambassador

Communication

Schedule flexibility

Job description

Barry's is seeking a Client Operations Lead to positively influence studio sales and guest experiences in our San Francisco locations. You will lead the team, ensure hospitality excellence, and maintain high standards of communication and service across front desk, memberships, and events.

The role emphasizes brand representation, staff coaching, and seamless operation to deliver memorable experiences for every client within Barry's fitness community.