Studio Client Experience Lead

Barry's; Ardmore (AL); On-site; USD 40,000 - 65,000; Full time

Job summary

Barry's Ardmore is seeking a Client Operations Lead to ensure exceptional in-studio experiences and drive sales through hospitality and operations excellence. You will lead the studio in the absence of senior leadership, greet clients, manage memberships, and support marketing initiatives while upholding Barry’s brand standards.

The role emphasizes team mentorship, effective communication, and maintaining a welcoming, spotless studio environment to reinforce Barry’s fitness community values.

Qualifications

• Experience in hospitality-focused client service.
• Ability to work 4–5 shifts, including a weekend day.
• Excellent communication and interpersonal skills.
• Detail-oriented with focus on cleanliness and appearance.
• Ability to mentor peers and uphold Barry’s brand standards.

Responsibilities

• Lead studio operations in absence of GM/AGM/COS.
• Maintain high hospitality standards and greet customers.
• Support marketing initiatives and client data accuracy.
• Manage membership payments and client database.
• Deliver first-class client experience in the Fuel Bar.
• Coordinate with studio leadership and communicate promptly.
• Maintain studio cleanliness and facility maintenance.

Skills

Hospitality

Customer service

Communication

Team leadership

Event coordination

Sales awareness

Tools

POS system

Membership database

Job description

Barry's Ardmore is seeking a Client Operations Lead to ensure exceptional in-studio experiences and drive sales through hospitality and operations excellence. You will lead the studio in the absence of senior leadership, greet clients, manage memberships, and support marketing initiatives while upholding Barry’s brand standards.

The role emphasizes team mentorship, effective communication, and maintaining a welcoming, spotless studio environment to reinforce Barry’s fitness community values.